F&B Service Associate
2 days ago
Key Responsibilities:
- Guest Service:
- Greet guests warmly upon arrival, escort them to their seats, and provide menus.
- Take orders for food and beverages accurately and promptly.
- Provide detailed information about the menu, daily specials, and any food and beverage promotions.
- Ensure that guests' needs are met and they are comfortable throughout their dining experience.
- Address any complaints or concerns in a professional manner, ensuring guest satisfaction.
- Food & Beverage Service:
- Serve food and drinks to guests in a timely and professional manner.
- Ensure all orders are served according to hotel standards and guest preferences.
- Set up tables according to hotel standards (e.g., arranging place settings, cutlery, glassware).
- Clear tables after guests have finished dining, ensuring prompt and clean service.
- Communication:
- Communicate effectively with the kitchen and bar staff to ensure the smooth flow of service.
- Inform kitchen and bar staff about special guest requests or dietary restrictions.
- Ensure all orders are accurately entered into the system.
- Billing and Payments:
- Present the bill to guests at the end of their meal, answer any questions about the charges, and process payments.
- Handle cash and credit card transactions accurately.
- Maintenance of Work Area:
- Maintain cleanliness and orderliness of the dining and service areas.
- Ensure all equipment and utensils are clean, sanitized, and in good working condition.
- Assist with the setup and breakdown of dining areas for events or special functions.
- Team Collaboration:
- Work as part of a team to ensure all guest needs are met and the dining experience runs smoothly.
- Assist colleagues during busy periods to ensure efficient service.
- Health and Safety:
- Follow all health and safety standards, including food safety protocols.
- Ensure compliance with hygiene and cleanliness standards in food and beverage service areas.
Skills and Qualifications:
- Education: High school diploma or equivalent; additional hospitality training or certification is a plus.
- Skills:
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
*
- Physical Stamina: Ability to stand and walk for extended periods and lift trays or other heavy objects.
Work Conditions:
- May require working in shifts, including evenings, weekends, and holidays.
- Ability to work in a busy environment and under pressure.
Job Types: Full-time, Permanent, Fresher, Internship
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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