Front Office Associate

1 day ago

Ghaziabad, Uttar Pradesh, India Ramada by Wyndham Ghaziabad Vasundhara Full time ₹ 24,00,000 - ₹ 60,00,000 per year

Job Summary:

The Front Office Associate is responsible for providing excellent guest service, managing check-in/check-out processes, handling reservations and guest inquiries, and ensuring smooth operations at the front desk. This role serves as the first point of contact for guests and plays a vital part in creating a positive and welcoming experience.

Key Responsibilities:

  • Guest Services
  • Welcome and greet guests in a professional, friendly, and courteous manner.
  • Handle guest check-ins and check-outs efficiently, following hotel procedures.
  • Assist guests with inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
  • Provide information about hotel facilities, services, and local attractions.
  • Reservations and Communication
  • Manage room bookings and cancellations via phone, email, and online platforms.
  • Update the reservation system with accurate guest information and preferences.
  • Coordinate with housekeeping and other departments regarding room status and guest requirements.
  • Cashiering and Billing
  • Process payments, prepare bills, and handle guest accounts accurately.
  • Maintain cash float and balance transactions at the end of the shift.
  • Administrative Duties
  • Maintain front desk records, logs, and reports as per standard operating procedures.
  • Ensure that the reception area is clean, organized, and presentable at all times.
  • Follow hotel policies, safety, and security procedures.
  • Teamwork
  • Coordinate with bell desk, concierge, housekeeping, and maintenance teams.
  • Participate in training sessions and staff meetings to improve service quality.

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