Quality Assurance Team Lead

1 day ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Job

Were changing the way people think about customer service, and we need your help

Were looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.

As Quality Assurance Team Lead, You Will

  • Manage administrative and reporting tasks associated with quality metrics
  • Assist in providing actionable insights to our Operations Team and client-partners
  • Partner with other support departments to achieve metric goals
  • Assist in reviewing and maintaining calibration scores among the QA Team
  • Maintain and develop pertinent operational statistics, financial management information and results reporting
  • Support and contribute to Business Development initiatives
  • Research escalated issues to deliver coaching opportunities
  • Report scripting problems or questions from callers to appropriate departments
  • Distribute client-partner and company related correspondence
  • Perform other duties as assigned

As Quality Assurance Team Lead, You Have

  • A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered)
  • At least 1-2 years of Quality Assurance experience
  • At least one year of experience in a leadership, supervisory or coaching role
  • Intermediate knowledge of MS Excel, MS Word and MS Office (required)
  • The ability to type 30 WPM with accuracy
  • Strong verbal and written communication skills, including good spelling and grammar skills
  • The ability to work under time constraints and meet deadlines
  • The ability to work in a fast-paced, hectic and always changing environment
  • Excellent leadership, analytical and problem solving skills
  • The ability to solve problems and offer suggestions in a positive, developmental manner
  • The ability to make fair and consistent judgments and decisions
  • The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics
  • The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills
  • Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

  • Quality Assurance Lead

    2 weeks ago

    Hyderabad, Telangana, India ProClink Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Quality Assurance LeadTechnical Skills:Having clear understanding of programming concepts and having developer mindset.Minimum 10+ Years of experience.Should have experience in Page Object Model (POM) / Cucumber / Jest or Mocha / Axios.Hands-on / Familiar with Selenium web driver with C#, Rest C#, Spec flow/Req & Roll, NUnit, Appium, Playwright is OptionalVB...

  • Quality Assurance

    2 weeks ago

    Hyderabad, Telangana, India Naukri Healthcare Jobs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are looking for a highly skilled and experienced Quality Assurance (QA) professional to join our team at Sekhmet Pharmaventures, with Optimus & Anjan Drugs. The ideal candidate will have 2-4 years of experience in the pharmaceutical industry.Roles and ResponsibilityDevelop and implement quality control processes to ensure compliance with regulatory...

  • Lead Quality Assurance

    6 days ago

    Hyderabad, Telangana, India Syniverse Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...

  • Assistant Manager Quality Assurance

    2 weeks ago

    Hyderabad, Telangana, India Harmony United Medsolutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Assistant Manager - Quality AssuranceLocation: Hyderabad, TelanganaCompany: Harmony United Medsolutions Pvt. LtdAbout us:Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With...

  • Lead Quality Assurance Tester

    5 days ago

    Hyderabad, Telangana, India Techdome Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the JobTechdome is seeking a dedicated Quality Assurance Engineer with 5+ Years of experience to ensure our products meet the highest quality standards. We are looking for a highly skilled and experienced QA Lead who can take ownership of projects from day one. The ideal candidate should have proven expertise in end-to-end testing, the ability to...

  • Team Lead

    4 days ago

    Hyderabad, Telangana, India Svaya Robotics Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DescriptionSvaya Robotics is seeking Team Lead Software Quality to deploy and maintain test and quality assurance framework for development of high-quality software products. You will closely work with our cross-disciplinary product engineering teams to develop and cascade functional test procedures, testing automation and deployment of responsive issue...

  • Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

  • Quality Assurance Engineer

    2 weeks ago

    Hyderabad, Telangana, India Spacelabs Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    *OverviewJOB SUMMARY:*The Quality Assurance Engineer shall provide leadership and support for QMS performance in many facets of business operations:Design ControlTo ensure the release of safe, effective and compliant medical devices, the Quality Assurance Engineer shall provide Quality System Design Control mentoring to ensure product design teams' use of...

  • Quality Assurance Engineer

    2 weeks ago

    Hyderabad, Telangana, India Nulfinity Technologies Full time

    Company DescriptionNulfinity Technologiesis a forward-thinking software company specializing incloud-based OCR (Optical Character Recognition) solutionsandcomprehensive IT services and consulting. Our cutting-edge OCR platform empowers organizations to extract, process, and unlock value from document and image data at scale.Role DescriptionThis is a...

  • Principal Quality Assurance Engineer

    2 weeks ago

    Hyderabad, Telangana, India Tungsten Automation Full time US$ 1,00,000 - US$ 1,50,000 per year

    ResponsibilitiesManagement and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. Responsibilities of the Principal Engineer position include:Responsible for larger or more complex departmental...