Customer Relationship Management Executive

2 days ago

Hisar, Haryana, India GRL Engineers Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Summary:

We are looking for a motivated and detail-oriented CRM Executive/Manager to manage and optimize our Customer Relationship Management (CRM) system. The role involves maintaining customer databases, analyzing customer behavior, coordinating with sales/marketing teams, and ensuring smooth communication with clients to improve customer experience and business growth.

Key Responsibilities:

  • Manage and maintain CRM database to ensure accuracy and data integrity.
  • Track customer interactions, inquiries, and service requests.
  • Generate and analyze CRM reports to identify trends and opportunities.
  • Support sales and marketing teams in campaigns, lead management, and follow-ups.
  • Handle customer queries and ensure timely resolution.
  • Develop strategies to improve customer engagement and retention.
  • Train and support staff in effective use of CRM tools.
  • Coordinate with different departments to ensure seamless customer service.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, IT, or related field.
  • Prior experience in CRM management or customer service preferred.
  • Strong knowledge of CRM software (Zoho, Salesforce, HubSpot, or similar).
  • Good communication and interpersonal skills.
  • Analytical mindset with attention to detail.
  • Ability to multitask and work in a team environment.

Skills:

  • CRM software proficiency
  • Data management & reporting
  • Customer service orientation
  • Problem-solving & decision-making
  • MS Excel & reporting tools

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer

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