
Account Manager
2 weeks ago
About the Role
The main goal of this role is to manage and support client accounts to ensure long-term client retention and success
NOTE: This position is full-time and hybrid, meaning you can work from home as well as office
Key Responsibilities
- On-boarding of the clients into the ecosystem
- Create a custom roadmap and strategy to ensure the growth of the clients
- Cultivate and nurture long-term relationships with the clients
- Ensure clients understand and experience the ROI/value AltXEd delivers.
- Resolve queries or guide the clients in the right direction
- Collaborate with cross-functional teams, including Sales, Marketing,
- Support, Billing, and Operations, to ensure an exceptional client experience.
- Do check-in calls with the clients to ensure the roadmap is being followed
- Motivate, inspire, guide, and support clients so that they are on track with the roadmap
- Identify expansion opportunities like renewal or higher programs
Qualifications
- 0 to 1 years of experience in account management, client servicing or client relations roles preferably from education, consulting or marketing agency background
- Ability to work independently, meet deadlines, and communicate effectively
- MBA or equivalent management degree or equivalent work experience
Required Skills
- Excellent Communication Skills: Proficient in both written and verbal communication, ensuring messages are understood and engaging.
- Strong Relationship-Building Skills: Expertise in cultivating and maintaining strong, productive relationships with clients. Ability to empathize with clients, understand their needs, and build trust.
- Analytical and Strategic Thinking: Capacity to analyze client data, interpret marketing results, and make informed decisions. Ability to strategize based on analysis to enhance client success and ROI.
- Problem-Solving Abilities: Skilled at identifying challenges clients may face and proposing effective solutions. Ability to handle objections and mitigate issues with a positive, solution-focused approach.
- Adaptability and Flexibility: Ability to adapt strategies and approaches to meet the evolving needs of clients. Flexibility to manage multiple clients and projects in a dynamic environment, ensuring high-quality client service.
What We Offer
- Flexible work hours
- Remote/Hybrid work opportunity
- A mission-driven, collaborative team
- Opportunities for growth and leadership
Job Type: Full-time
Pay: ₹300, ₹360,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Work from home
Language:
- English (Required)
Location:
- Kothrud, Pune, Maharashtra (Required)
Work Location: In person
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