Process Coordinator

3 days ago

Bhopal, Madhya Pradesh, India Java R&D Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for solid enthusiastic and energetic Process Coordinator ( Audits ) who wants to operate in a culture where we move fast, take risks, and fear mediocrity. We maintain a young vibe and small company feel. Changes come fast for betterment and we maintain consistency. Must be smart, excellent in accuracy and documentation and handling emails n documents.

Designation- Process Coordinator ( Audits )

Work location- WFO (Bhopal)

Shifts- 6.00pm to 3.30 am IST

Working- 5 Days , Monday to Friday.

Role & responsibilities

  • Developing and implementing call audit & call quality control plans.
  • Training employees on call quality standards and procedures.
  • Documenting defects and recommendations for improvement.
  • Preparing and presenting quality audit reports to senior management.
  • Monitor and Provide necessary feedback to the employees on their respective progress / short comings as per the update.

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