Technical Support Specialist

1 day ago

Bengaluru South Karnataka, India Teksands Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Teksands is a premier talent solutions company specializing in recruitment, diversity hiring, technology hiring, campus hiring, and assessment services. We support organizations by providing tailored and scalable solutions to attract, train, and retain top talent. Known for our expertise in creating inclusive workforces and providing advanced candidate evaluations, we help businesses achieve their hiring and talent management goals. With services like leadership hiring, upskilling, and L1 screening, we ensure organizations build a skilled and adaptable workforce for long-term success. Headquartered in Bengaluru South, we're committed to delivering quality, innovation, and efficiency in talent acquisition solutions.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in Bengaluru South. The Technical Support Specialist will be responsible for troubleshooting technical issues, providing prompt and professional support to clients, and maintaining system performance. The role involves communicating with users to resolve problems, guiding them on system functionality, and collaborating with cross-functional teams to identify solutions. Additionally, the role requires documentation of support processes and keeping track of issue resolution to improve service efficiency.

Qualifications

  • Proficiency in troubleshooting technical issues and providing user support.
  • Knowledge of system performance monitoring and maintenance techniques.
  • Strong communication and interpersonal skills to interact effectively with clients and internal teams.
  • Experience in documenting technical issues and identifying strategic solutions.
  • Ability to work in a fast-paced environment and manage troubleshooting tasks with a results-oriented approach.
  • Familiarity with ticketing tools, IT support platforms, or CRM systems is an advantage.
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

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