City Lead

Overview for NTCPL:

New Trends Commerce Private Limited ("New Trends Commerce") is a Poddar Group entity with investment from Amazon. New Trends commerce provides seller acquisition and seller onboarding services to Amazon.
We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development.

Job Description – City Lead (Selection Onboarding Program)

Employment Type: Full-time (Six Days Work week) Reports to: Business Lead/Program Manager

Role Summary

The City Lead will manage and guide a team of Selection Onboarding Executives responsible for identifying and onboarding sellers for in assigned product categories. This role involves planning daily market activities, monitoring performance, ensuring targets are met, and providing on-ground support to the team. The City Lead will also act as the main point of contact for local operations and coordinate with regional leadership.

Key Responsibilities:

• Lead a team of 10-12 feet-on-street executives (Selection Onboarding executives) spread across multiple cities to achieve Seller and Selection onboarding, Seller Success and Gross Merchandise Sales (GMS) goals for the assigned geography (1-3 states)

• Plan and assign market routes and seller targeting for the frontline team

• Ensure the team identifies the right products (selection) in given categories and brings sellers who can sell them onto the marketplace

• Track and review daily, weekly, and monthly Seller & Selection onboarding, Seller Success & GMS performance at FOS level

• Provide guidance and unblock FOS on the onboarding processes, catalogue creation, and Seller handholding

• Conduct regular market visits with FOS to monitor quality of onboarding and coach them on field practices

• Resolve seller escalations and ensure smooth post-launch support

• Coordinate with the stakeholders for training, policy updates, and process improvements

• Own career growth and performance management for the assigned team

Experience & Skills Required

• Minimum 4 years of experience in sales or field operations, with at least 2 year in a team lead or people manager role.

• Strong people management skills.

• Should be comfortable working with data and proficient in basic to intermediate Excel functions.

• Good knowledge of the local market and seller landscape.

• Excellent communication, problem-solving, and convincing skills.

• Ability to work under pressure and meet targets.

• Experience with online selling platforms is preferred but not mandatory.

Disclaimer:
Clicktech and New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.