
Service Manager
1 day ago
Job Profile – Service Manager (Private Wealth Management)
Position:
Service Manager
Experience:
1–2 years in Wealth Management / Financial Services
Location:
Gurgaon
Employment Type:
Full-time
Role Overview
We are looking for a dynamic and client-focused
Service Manager
to join our
Wealth Management team
. The ideal candidate will have prior experience in wealth management operations, strong knowledge of investment processes, and excellent communication skills to ensure superior client servicing. This role involves end-to-end responsibility for client onboarding, transaction execution, coordination with Asset Management Companies (AMCs) and product partners, as well as delivering timely updates and seamless client experiences.
Key Responsibilities:
Client Onboarding & Documentation
- Manage complete onboarding process including KYC, account opening, and compliance documentation.
- Coordinate with custodians, brokers, and AMCs to ensure timely account activation.
Transaction Management
- Execute and monitor client investment transactions across
Mutual Funds, PMS, AIFs, Bonds, and Equity
with accuracy. - Liaise with AMCs/product partners for purchase, redemption, and other client requests.
- Ensure flawless settlement of trades and strict adherence to timelines.
Client Servicing & Relationship Support
- Act as the primary point of contact for client queries and service requests.
- Provide
regular portfolio updates, transaction confirmations, and reporting
. - Support Relationship Managers in building strong, trust-based client relationships.
Operations & Compliance
- Manage Demat and trading account processes, ensuring regulatory compliance.
- Maintain detailed records of transactions and service interactions.
- Ensure strict compliance with internal policies and industry regulations.
Communication & Reporting
- Deliver clear, professional communication to clients on portfolio matters and service updates.
- Prepare and share
MIS reports and dashboards
for management review. - Proactively follow up with AMCs and partners to ensure timely resolution of service requests.
Key Skills & Competencies
- Strong knowledge of
wealth management products
and processes. - Excellent written and verbal communication skills
, with the ability to explain financial concepts clearly to clients. - High attention to detail with a strong focus on accuracy and flawless execution.
- Relationship management skills with a
client-first approach
. - Proficiency in MS Excel, MIS reporting, and wealth management software tools.
Qualifications
- Graduate / Postgraduate in Finance, Commerce, or related field.
- NISM certifications (preferred).
- 1–2 years of relevant experience in
wealth management operations, private banking, or client servicing
.
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