
Voice Process Executive
1 week ago
Job Title: Voice Process Executive – Day Shift- Call/ whats app :
Shift Timing: Day Shift (9:30 AM – 6:30 PM IST)
Location: Yerwada
Job Summary: We are hiring a Voice Process Executive to handle inbound and/or outbound calls, assist customers, and ensure a high level of service delivery. This is a day shift role ideal for candidates with strong communication skills and a customer-first attitude.
Key Responsibilities:
Handle customer queries via voice calls in a professional and courteous manner.
Provide accurate information about products/services and resolve issues efficiently.
Maintain call logs and update CRM systems with relevant details.
Meet daily call targets and quality benchmarks.
Escalate unresolved issues to the appropriate department.
Requirements:
Excellent verbal communication skills in English and/or regional languages.
Prior experience in a voice-based BPO or customer service role preferred.
Ability to work in a fast-paced environment and handle pressure.
Qualifications: Minimum HSC or Graduate in any discipline.
Freshers are welcome; training will be provided.
Salary: [Insert Salary Range] Incentives
Perks & Benefits: Fixed day shift with weekends off (as per company policy).
Incentives based on performance and attendance.
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