Voice Process Executive

1 week ago

Yerwada Gaon Pune, India C Cube Consultants Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Voice Process Executive – Day Shift- Call/ whats app :

Shift Timing: Day Shift (9:30 AM – 6:30 PM IST)

Location: Yerwada

Job Summary: We are hiring a Voice Process Executive to handle inbound and/or outbound calls, assist customers, and ensure a high level of service delivery. This is a day shift role ideal for candidates with strong communication skills and a customer-first attitude.

Key Responsibilities:

Handle customer queries via voice calls in a professional and courteous manner.

Provide accurate information about products/services and resolve issues efficiently.

Maintain call logs and update CRM systems with relevant details.

Meet daily call targets and quality benchmarks.

Escalate unresolved issues to the appropriate department.

Requirements:

Excellent verbal communication skills in English and/or regional languages.

Prior experience in a voice-based BPO or customer service role preferred.

Ability to work in a fast-paced environment and handle pressure.

Qualifications: Minimum HSC or Graduate in any discipline.

Freshers are welcome; training will be provided.

Salary: [Insert Salary Range] Incentives

Perks & Benefits: Fixed day shift with weekends off (as per company policy).

Incentives based on performance and attendance.

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