Client Delivery Manager

About Us

Abacus Insights is changing the way healthcare works for you. We're on a mission to unlock the power of data so health plans can enable the right care at the right time—making life better for millions of people. No more data silos, no more inefficiencies. Just smarter care, lower costs, and better experiences.

Backed by $100M from top VCs, we're tackling big challenges in an industry that's ready for change. And while GenAI is still new for many, we've already mastered turning complex healthcare data into clear, actionable insights. That's our superpower—and it's why we're leading the way.

Abacus, innovation starts with people. We're bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future, together.

About the Role

We are seeking a Client Delivery Manager to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for assigned clients, guiding them through the full lifecycle of solution delivery and ensuring measurable business impact. You will have the opportunity to shape how Abacus creates value for clients, modernize delivery practices with automation and GenAI tools, and build trusted relationships across client and internal teams. As part of a rapidly growing company at the intersection of healthcare and technology, you will influence process improvements, champion transparency, and drive operational excellence.

You will lead client conversations, clarify business priorities, understand use cases, and coordinate with Implementation PMs, Client Success Directors (CSDs), Product and Engineering to align scope, timelines, and capacity. This is an exciting opportunity to make a direct impact on client outcomes, delivery quality, and the future of healthcare data.

Location & Availability: This role is based in Nepal or India. Candidates must commit to working until 3:00 PM US Eastern Time and occasionally until 5:00 PM US Eastern to support East Coast clients. Consistent availability during these hours is critical for maintaining trust and responsiveness with East Coast clients.

You Will:

Strategic Leadership

• Act as the primary delivery owner for assigned clients, managing end-to-end delivery outcomes.
• Proactively identify opportunities to create value beyond the contract, strengthening client partnerships.

Operational Excellence

• Align scope, timelines, risks, and capacity across Implementation PMs, CSDs, Product, and Engineering, driving cross-team collaboration and accountability.
• Own forecasting, capacity asks, and resource planning for the account, partnering with offshore teams to optimize resource allocation.
• Ensure compliance with stage-gates, SOWs, change requests, and delivery governance.
• Leverage automation and GenAI tools to streamline reporting and improve transparency.

Program Delivery

• Maintain account-level delivery plans, RAID logs, and ensure cross-team alignment on priorities and risks.
• Drive delivery execution, unblock teams, escalate proactively, and ensure commitments are met.
• Run regular client governance, status meetings, and risk/issue reviews, maintaining a strong client presence and trust.
• Manage delivery-related escalations and represent Abacus in all delivery forums.

Client Centricity

• Lead client conversations, clarify business priorities, understand use cases, and translate them into delivery expectations.
• Champion client feedback loops to enhance satisfaction and retention.

Stakeholder Management

• Coordinate closely with Implementation PMs to ensure all project management (task tracking, Scrum ceremonies, day-to-day execution), while you retain ownership of client relationships, strategic decisions, and critical thinking onshore.
• Partner with CSDs on commercial strategy and monitoring client engagement.
• Align internal teams (Product, Engineering, Delivery) with client objectives and value metrics.

Performance Metrics & Analysis

• Delivery Manager Key KPIs:
  • High quality delivery of all products and services.
  • On-time delivery of committed milestones.
  • Zero surprise escalations.

What We're Looking For:

• 10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or healthcare technology environments.
• Demonstrated success managing complex client relationships, with a proven ability to deliver measurable business outcomes and value.
• Ownership mentality—takes accountability for outcomes and drives forward motion even in ambiguity.
• Exceptional English communication skills (verbal and written) to engage confidently with US-based clients and internal teams.
• Strong technical aptitude to engage with engineering, product, and client teams on solution design, delivery, and troubleshooting.
• Experience coordinating onshore/offshore delivery models, including partnering with Implementation PMs and managing resource allocation across global teams.
• Advanced proficiency with Smartsheet and project management using Waterfall methodology.
• Exceptional verbal, written, and presentation skills to distill complex topics for executive and technical audiences.
• Strong negotiation, conflict resolution, and escalation management skillscomfortable navigating difficult conversations and maintaining trust.
• Deep client empathy—able to put yourself in the client's shoes, anticipate needs, and advocate for their success.
• High emotional intelligence to build trust, influence decisions, and foster strong relationships with clients and internal teams.
• Strong critical thinking and problem-solving skills to synthesize information, assess risks, and make sound decisions under pressure.
• Unwavering commitment to transparency, integrity, and continuous improvement.
• Comfortable working in a fast-paced, growth-stage environment with evolving priorities.
• Bachelor's degree or higher in a relevant field (Business, Technology, Healthcare, or related discipline.)
• Healthcare industry experience – 2+ years.

Bonus Points:

• • Healthcare payer industry experience
  • Experience managing cloud-based technology projects
  • Experience on any level with Snowflake or Databricks
  • Experience with advanced Smartsheet capabilities
  • PMP certification
  • MBA or advanced degree in Business/Technology

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there's anything we can do to support that—big or small—please let us know.