Order Management Executive
5 days ago
Job Summary:
We are looking for a detail-oriented and proactive Order Management Executive to join our team. The ideal candidate will be responsible for handling end-to-end order processing, ensuring timely fulfillment, coordinating with internal teams, and maintaining high levels of customer satisfaction. Prior experience in order management and operations is preferred.
Key Responsibilities:
- Manage end-to-end order processing from order receipt to dispatch coordination.
- Coordinate with warehouse team.
- Monitor inventory levels to ensure product availability and timely dispatch.
- Handle order changes, cancellations, and returns in line with company policy.
- Maintain accurate records of orders, shipments, and customer interactions in systems.
- Track and resolve issues related to delayed shipments, discrepancies, or customer complaints.
- Generate regular reports on order status, fulfillment rate, and other KPIs.
- Ensure compliance with internal processes, SLAs, and quality standards.
- Ensure timely submission of Order and Billing report.
Key Requirements:
- Bachelor's degree.
- 1–3 years of experience in order management, sales coordination, or operations.
- Working knowledge of Tally, Busy, Zoho systems is a plus.
- Soft spoken, strong communication (fluent in Tamil language) and coordination skills.
- Detail-oriented with excellent organizational and time management abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Job Types: Full-time, Permanent
Pay: ₹11, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
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