Order Management Executive

4 days ago

Gurgaon, Haryana, India Kumar Associates Full time ₹ 4,20,000 per year

Job Summary:

We are looking for a detail-oriented and proactive Order Management Executive to join our team. The ideal candidate will be responsible for handling end-to-end order processing, ensuring timely fulfillment, coordinating with internal teams, and maintaining high levels of customer satisfaction. Prior experience in order management and operations is preferred.

Key Responsibilities:

  • Manage end-to-end order processing from order receipt to dispatch coordination.
  • Coordinate with warehouse team.
  • Monitor inventory levels to ensure product availability and timely dispatch.
  • Handle order changes, cancellations, and returns in line with company policy.
  • Maintain accurate records of orders, shipments, and customer interactions in systems.
  • Track and resolve issues related to delayed shipments, discrepancies, or customer complaints.
  • Generate regular reports on order status, fulfillment rate, and other KPIs.
  • Ensure compliance with internal processes, SLAs, and quality standards.
  • Ensure timely submission of Order and Billing report.

Key Requirements:

  • Bachelor's degree.
  • 1–3 years of experience in order management, sales coordination, or operations.
  • Working knowledge of Tally, Busy, Zoho systems is a plus.
  • Soft spoken, strong communication (fluent in Tamil language) and coordination skills.
  • Detail-oriented with excellent organizational and time management abilities.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Job Types: Full-time, Permanent

Pay: ₹11, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person

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