Customer Relations Manager

4 days ago


Karamana Thiruvananthapuram Kerala, India DERIK MOTORS PVT LTD Full time

Responsibilities

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
  • Monitor customer feedback channels and address inquiries, complaints, and suggestions in a timely and professional manner.
  • Conduct regular analysis of customer satisfaction metrics and recommend improvements to enhance overall service quality.
  • Provide training and support to staff on CRM tools and best practices.

Education:

Bachelor's degree in Marketing, Business Administration, or a related field.

Minimum experience:

2-3 years of experience in CRM / CXM management, preferably in the automobile industry.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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