Client Relations Executive

12 hours ago

Thiruvananthapuram Kerala, India Adirekha Ayurveda Pvt Ltd Full time

**Client Relations Executive**

Adirekha Ayurveda Pvt Ltd. is a leading organisation in the field of Ayurvedic healthcare.

Through a harmonious blend of Ayurvedic food, daily routines, rejuvenating body treatments, Panchakarma therapies, and yoga, we provide holistic healing solutions. With patients from over 61 countries, we have built a global reputation for expertise in managing chronic diseases and providing customised treatments for various health conditions and also providing high-quality Ayurvedic products to our patients.

**Job Title**:

- Client Relations Executive

**Years of Experience**:

- 1+ years

**Work Location**:

- Trivandrum

**Compensation**:

- Best in the industry

**Job Responsibilities-**
- Respond promptly to client inquiries received from the team and other communication channels.
- Provide detailed information about Ayurvedic products, including pricing, ingredients, usage instructions, and potential benefits.
- Manage and track customer orders from placement to delivery, ensuring accurate and timely shipment details.
- Resolve any issues related to order delays, damaged products, or missing items, ensuring customer satisfaction.
- Establish strong and positive relationships with customers, fostering loyalty and repeat business.
- Provide personalized assistance to clients by understanding their specific needs and recommending appropriate Ayurvedic products.
- Maintain a database of client interactions, preferences, and feedback for future reference and improved service.
- Ensure a high level of customer satisfaction by promptly addressing concerns, resolving issues, and exceeding expectations.

**Job Requirements-**
- Proven experience in client relations or customer service.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with clients.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in social media platforms, specifically Instagram and WhatsApp, for client interactions.
- Problem-solving skills, with the ability to address customer concerns and find satisfactory resolutions.
- Familiarity with order management and tracking systems is a plus.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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