Delivery Head Cyber Security

Working Location: Mumbai Profile: Delivery Head – Cybersecurity Consulting

Practice Area of Function: Cyber Security

Working Days: 5 days a week

Work Mode: On Site Role Purpose

The Delivery Head will be responsible for end-to-end ownership of service delivery for the cybersecurity consulting practice, ensuring high-quality, timely, and cost-effective solutions for clients. This role will lead delivery teams, oversee project/program governance, manage client relationships, and drive operational excellence while aligning with business growth objectives. Key Responsibilities

1. Service offerings finalization & standardization.

a. Development of new service offerings in consultation with Business and Sales Head

b. Develop a methodology to deploy service offering into execution.

c. Develop pricing strategy to ensure competitiveness vis a vis competition.

d. Adapt changes in existing service delivery based on new attack vectors, developments in emerging technologies.

1. Delivery Management

a. Establish and implement delivery frameworks, methodologies and best practices.

b. Drive execution of projects to meet Delivery, cost and quality expectations.

c. Monitor project progress, budgets, and risks, ensuring timely escalation and mitigation.

1. Client Engagement & Relationship Management

a. Facilitate team to manage escalation point for clients on delivery-related matters.

b. Conduct executive briefings, steering committee meetings, and project health reviews.

c. Drive customer satisfaction and retention through proactive engagement.

d. Partner with account and sales teams for upselling/cross-selling opportunities.

1. People & Resource Management

a. Map skillsets of teams with service offerings and prepare development plan.

b. Build delivery capability through job experience, training, certifications, and knowledge-sharing.

c. Provide coaching and mentoring to team members, consultants, project managers.

d. Allocate resources effectively across concurrent projects.

1. Collaborate to drive business enablement.

a. Collaborate with Sales team to customize service offerings based on client requirements.

b. Collaborate with sales teams to scope new engagements and create delivery proposals.

c. Provide subject matter expertise during pre-sales activities and RFP responses.

d. Identify and implement delivery innovations, automation, and process improvements.

1. Governance & Compliance

a. Establish delivery governance mechanisms for large and complex engagements.

b. Monitor KPIs (utilization, margins, delivery excellence, client satisfaction).

Qualifications & Experience

a. Bachelor's or master's degree in computer science, Information Security, or related field; MBA preferred.

b. 15+ years of IT consulting / managed services experience, with at least 5+ years in cybersecurity delivery leadership.

c. Strong expertise in cybersecurity domains (GRC, IAM, Security testing, Red Teaming, Cloud, SOC, Threat Management, Data Privacy).

d. Proven track record in leading large delivery teams across geographies.

e. Experience in client engagement at executive levels. f. Certifications preferred: CISM, CISA, CCSP, CISSP, OSCP, CEH, CNSP, cloud security assessment certificate.

Domain Skills and competencies

a. Business acumen – ability to align delivery with client's strategic priorities.

b. Strong program and project management skills.

c. Strong background in cybersecurity consulting

d. Ability to manage multiple engagements with profitability focus.

e. Market and competition intelligence

f. Research new attack vectors, emerging technology risk.

Behavioural/ Leadership Competencies

a. Entrepreneurial mindset

b. Strategic thinking with hands-on execution capability.

c. Strong stakeholder management and communication skills.

d. People leadership – building, mentoring, and scaling consulting team.

e. "Can Do" Attitude

f. Result orientation with Execution excellence

g. Strong problem-solving and risk management skills.

h. Collaboration skills to drive business enablement.

Key Performance Indicators (KPIs)

a. Client satisfaction scores (CSAT/NPS).

b. On-time, within-budget project delivery rate.

c. Delivery margins and profitability.

d. Team utilization and retention.

e. Cyber Services Capability Building T