SPE-Policy Servicing

6 days ago

Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Summary

The SPE-Policy Servicing role requires a professional with 2 to 6 years of experience to manage and enhance policy servicing operations. The candidate will utilize their proficiency in English and MS Office to ensure efficient policy management. Experience in Property & Casualty Insurance is advantageous. This is a night shift work-from-office role with no travel required.

Responsibilities

  • Manage policy servicing operations to ensure timely and accurate processing of insurance policies.
  • Coordinate with internal teams to streamline policy updates and modifications.
  • Utilize MS Office tools to maintain and organize policy documentation efficiently.
  • Communicate effectively with clients and stakeholders to address policy-related inquiries.
  • Analyze policy data to identify trends and areas for improvement in servicing processes.
  • Implement best practices to enhance the efficiency and accuracy of policy servicing.
  • Provide support to the team in resolving complex policy servicing issues.
  • Ensure compliance with industry regulations and company policies in all servicing activities.
  • Collaborate with the Property & Casualty Insurance team to leverage domain expertise.
  • Monitor and report on policy servicing performance metrics to management.
  • Develop and deliver training sessions to improve team proficiency in policy servicing.
  • Contribute to the development of new policy servicing strategies to enhance customer satisfaction.
  • Maintain a high level of customer service to build and sustain client relationships.

Qualifications

  • Demonstrate proficiency in English communication to interact effectively with clients and team members.
  • Exhibit strong skills in MS Office for efficient policy documentation and reporting.
  • Possess experience in Property & Casualty Insurance to provide domain-specific insights.
  • Show ability to work independently during night shifts in a work-from-office setting.
  • Display strong analytical skills to assess and improve policy servicing processes.
  • Have a customer-centric approach to ensure high levels of client satisfaction.
  • Demonstrate attention to detail to ensure accuracy in policy servicing tasks.

Certifications Required

Certification in MS Office or Insurance-related certification preferred.

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