Vendor & Partnership Manager (Client Side)
2 days ago
About the role
You'll be the commercial engine that brings our platform to life. As
Vendor & Partnerships Manager
, you will
build, price, and govern the entire supply network
from
resorts & hotels
and
cab unions/heli operators
to
insurance partners
, plus strategic alliances with
Tourism Boards (India & abroad)
and
Temple Boards/Trusts
. This is a
frontline, negotiation-heavy role
with clear ownership of
MoUs, rate cards, allotments, SLAs, compliance, and capacity
. You'll work onsite in Haridwar (with circuit travel), sit close to the Program Manager, and be the single accountable owner for turning outreach into
signed MoUs (including Temple Boards/Trusts)
and live, high-performing supply and partnerships.
As a Vendor & Partnership Manager (Client Side), you will manage day-to-day tasks including developing and maintaining vendor relationships, managing accounts, and fostering strategic partnerships. Responsibilities include coordinating with different teams to ensure seamless partnership execution, analyzing partnership performance data, and providing insights to optimize partnership outcomes.
Why this role matters now
We're launching Char Dham first, then scaling to other circuits and international corridors. Supply and institutional partnerships are our moat: the
resort/hotel inventory you secure
, the
Temple Board MoUs you unlock
, and the
Tourism Board alliances
you forge today determine our margins, reliability, permits/privileges, and brand trust tomorrow.
What you'll own
- Partner sourcing & contracting:
Prospect and close
resorts & hotels
,
cab unions/operators
,
heli
,
insurance/assistance
; draft & negotiate
MoUs/SLAs
, append rate cards, blackout dates, allotments, cancellation/refund rules. - Institutional partnerships:
Negotiate and formalize
Temple Board/Trust MoUs
(access, permitted flows, event calendars, pilgrim services) and
Tourism Board partnerships
(India & overseas NTOs) for co-op marketing, permits/clearances, seasonal campaigns, and official listings. - Commercials & capacity:
Lock
rate cards, dynamic bands, and capacity calendars
by season; monitor utilization & parity vs benchmarks. - Onboarding & compliance:
Run
SOP-led onboarding
(KYC, GST, licences, safety docs); maintain repository; periodic
audits
. - Performance governance:
Publish
vendor scorecards
(SLA, cancellations, NPS/CSAT, incident rate), run QBRs/MBRs, and manage
escalation ladder
. - Risk & safety:
Ensure safety standards, incident reporting, and corrective actions with Legal/Compliance. - Data hygiene:
Keep master data clean (allotments, blackout dates, surcharges, cut-off times); avoid rate leakage and enforce parity. - Co-op marketing:
Build joint calendars with
Tourism Boards
and major
resort/hotel groups
; secure MDF/co-op funds and preferred placement.
Preferred industries / backgrounds
- Primary:
Online Travel Agencies (OTAs), bedbanks/wholesalers, destination management companies (DMCs), resort/hotel groups, ground transport aggregators, pilgrimage/yatra operators, aviation/heli services, travel insurance/assistance. - Adjacent (strong fit):
Theme parks/attractions partnerships, event/ticketing platforms, hospitality tech (PMS/CRS/channel managers), state tourism corporations, pilgrimage board liaison roles. - Institutional exposure:
Work with
State/National Tourism Boards
(Incredible India, state tourism bodies) and any
overseas NTOs
; dealings with
Temple Boards/Trusts
(permits, seva/queue systems, festival ops).
-
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