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solutions Hiring For Technical support voice process

2 weeks ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role Description:

A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities (Indicative not exhaustive)

  • Revert on calls to customer on a variety of issues
  • Update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
  • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Key Results

  • External Performance Measurements- ask relevant external groups to evaluate various program activities usually through surveys of individuals within these groups related to the services they have experienced.
  • Internal Performance Measurements- used to assess and monitor the internal operation of an organization.

Minimum Eligibility:

For Fresher's: BE/B.Tech, B.sc Computer science and BCA only eligible

For Experienced: Any Graduate with minimum 1 year experience in any International Technical voice process

Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM PM

Walk-In-Venue: - Firstsource, 2nd floor Brigade Residency in Brigade Tech Gardens, Unit 202, Block A, Gate No. 4 Brookfield, Bengaluru, Karnataka,560037

Required Documents: Bring your updated resume, educational documents, Pan card, Aadhar card (both original and xerox)

Note: Mention Sam HR in top of your resume while walking-in for the discussion.

Contact: Sam HR

Phone:

Email:

Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview You can refer your friends as well

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or