Front Office Incharge

6 days ago

Kozhikode, Kerala, India Ather Energy Full time ₹ 1,68,000 - ₹ 20,16,000 per year
  • Customer service: Greet customers warmly, answer phones, respond to emails, and address customer inquiries and complaints professionally.
  • Appointment and scheduling: Manage service appointments, check-in and check-out processes, and coordinate with service advisors to schedule repairs.
  • Administrative tasks: Handle paperwork, process invoices, maintain customer records, and enter data into the dealership's computer system.
  • Coordination: Act as a liaison between the customer and the service department, ensuring communication is clear and efficient.
  • Front desk management: Ensure the front office area is clean and well-maintained, and manage supplies for the front desk.
  • Clerical support: Perform various clerical duties as needed by management.

Required skills and qualifications

  • Customer service: Excellent communication and interpersonal skills are essential for creating a positive first impression.
  • Organizational skills: Strong time management, problem-solving, and organizational abilities are necessary to handle multiple tasks simultaneously.
  • Computer skills: Basic computer literacy and familiarity with office software and dealership management systems are required.
  • Industry knowledge: A basic understanding of the automotive industry and service processes is beneficial.
  • Education: Diploma /Degree .

Job Types: Full-time, Permanent

Pay: From ₹14,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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