Front Office Executive

4 hours ago

Kozhikode, Kerala, India fac37be2-ae78-4fd4-bece-634fe2847a57 Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Front Office Executive

Role Overview

The Front Office Executive is responsible for managing customer interactions, order documentation, billing, and ensuring a pleasant customer service experience at the branch.

Key Responsibilities

  • Greet and assist customers professionally at the front desk
  • Handle customer inquiries, complaints, and provide service information
  • Create billing, track laundry orders, and manage delivery timelines
  • Maintain customer database, update order status, and coordinate with operations team
  • Manage cash handling and daily sales reports
  • Maintain cleanliness and presentation of the reception area
  • Promote services and support sales initiatives
  • Ensure smooth coordination between customers and internal staff

Key Skills & Competencies

  • Good communication skills (English/Malayalam/Hindi as required)
  • Customer service mindset and polite behavior
  • Basic computer knowledge (Billing, Excel, CRM)
  • Ability to multitask and handle customers in busy hours
  • Presentable and well-organised personality

Salary: Rs , Rs 20,000

Location: Kozhikode

Qualification: Any UG Degree / +2

Experience: 1–2 Years in customer service or front desk preferred

Job Type: Full-time

Work Location: In person

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