Human Resources Business Partner

About Us

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D funded company with $60 million in ARR

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Business HR Partnersh**

• ip

Collaborate with leadership to understand business needs and develop HR strategies to support organizational goa
- ls.Serve as a consultant to managers on employee-related issues, providing guidance on policies, processes, and people manageme
- nt.Drive the goal-setting process across the team and advise managers on the process. Act as a consultant to managers on managing poor performers as well as high perform
- ersCreate effective reports to analyze employee information. Enable managers & leaders with proactive solutions to address people's challenges and foster a positive work environm

**ent

Talent Managem**

• ent:

Conduct HR culture fitment rounds for candidates to ensure they are the right fit for the role and the organisation. Coordinate seamlessly with the recruitment team to provide actionable feedback and ensure a seamless candidate experi
- ence.Design and implement talent development programs, including performance reviews, succession planning, and career development initiat
- ives.Conduct exit interviews, analyse attrition data and develop strategies to manage and reduce the attr

**ition

Employee Engag**

• ement:

Create awesome employee experience through relationship building, conflict resolution, team building, and partne
- rships.Develop and execute employee engagement programs, team-building activities, and recognition pr
- ograms.Foster a culture of open communication, inclusion, and continuous fe
- edback.Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects and ensure timely comp
- letion.Stay connected with employees, do regular 1-1 with critical people and escalat
- e risksConduct exit interviews, analyse attrition data and develop strategies to manage and reduce the at
- tritionWork with the HR operations team in managing employee lifecycle processes, from onboarding to offbo

**arding.

Culture and Change Man**

• agement:

Champion the company's values and culture, ensuring they are embedded in all HR p
- ractices.Lead change management initiatives to support growth and transformation in a fast-paced en

**vironment

Re**

• quirements

E
xperience
: 4-6 years of HR experience, preferably in startups or high-growth org
- anizations.Education: Bachelor's/Master's degree in HR, Business Administration, or a rel
- ated field.Proven track record in talent acquisition, employee engagement, and performance
- management.Strong understanding of HR policies, employment laws, and
- compliance.Excellent communication and interpersonal skills with a solution-orient
- ed mindset.Ability to work independently, handle ambiguity, and thrive in a fast-paced
- environmentWill have a collaborative working style and the ability to inspire others into action and to think creatively abou
- t solutionsValues inclusion, diversity of opinions and people, and every member of the team, regardless of

their title