Customer Service Executive

5 days ago

Bengaluru, Karnataka, India People Group Full time ₹ 18,000 - ₹ 25,000 per year

Customer Service + Renewals

Locations: Chennai

Languages:

Chennai: Tamil + English (12 roles)

Eligibility: HSC Pass | Age: 22 to 37

Experience: Min. 1 year in Customer Service / Renewals / Upselling

Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done (upto 25K as take home)

Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM

Week Offs: 2 Rotational

Role & responsibilities

Be the dedicated relationship partner for VIP Shaadi members post-sale

  • Understand member preferences and help identify their ideal match
  • Call and connect with high-quality prospects on behalf of the member
  • Set up mutually consented meetings between potential matches
  • Ensure timely renewals and proactive engagement throughout their journey
  • Guide, counsel, and support the member like a true partner in their search
  • Maintain high service standards, timely resolutions & meticulous documentation
  • Handle escalations with grace, maturity, and solutions-focused thinking
  • Respect diverse traditions, preferences, and cultural nuances in every interaction
  • Always go above and beyond to deliver the VIP promise

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