Customer Service Executive
2 weeks ago
Customer Service + Renewals
Locations: Chennai
Languages:
Chennai: Tamil + English (12 roles)
Eligibility: HSC Pass | Age: 2237
Experience: Min. 1 year in Customer Service / Renewals / Upselling
Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done (upto 26K as take home)
Shift: Females – 10 AM to 7 PM | Males – 12 PM to 9 PM
Week Offs: 2 Rotational
Role & responsibilities
Be the dedicated relationship partner for VIP Shaadi members post-sale
- Understand member preferences and help identify their ideal match
- Call and connect with high-quality prospects on behalf of the member
- Set up mutually consented meetings between potential matches
- Ensure timely renewals and proactive engagement throughout their journey
- Guide, counsel, and support the member like a true partner in their search
- Maintain high service standards, timely resolutions & meticulous documentation
- Handle escalations with grace, maturity, and solutions-focused thinking
- Respect diverse traditions, preferences, and cultural nuances in every interaction
- Always go above and beyond to deliver the VIP promise
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