ServiceNow ITOM IT Operation Management

4 days ago

Indore Kochi Pune, India Black And White Business Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description

Job Title: ServiceNow ITOM IT Operation Management

Role: Architect

Responsibilities:

We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team. The ideal candidate will have deep expertise in ServiceNow ITOM modules, including Event Management, Discovery, CMDB, and integrations with third-party systems. You will play a key role in designing, implementing, and optimizing ITOM solutions that drive automation and operational efficiency for our clients.

Key Responsibilities:

  • Lead the design and architecture of ServiceNow ITOM solutions including Event Management, Discovery, CMDB, and Orchestration.
  • Collaborate with stakeholders to gather requirements and translate them into scalable and maintainable solutions.
  • Design and implement third-party integrations using IntegrationHub, REST/SOAP APIs, and other tools.
  • Conduct design workshops, create prototypes, and present solution demos to clients.
  • Analyze ServiceNow releases and upgrades to assess impact on existing implementations.
  • Support pre-sales activities, including responding to RFPs/RFIs and presenting technical solutions.

Skill Requirements:

  • 8+ years of hands-on experience with ServiceNow ITOM modules.
  • Strong knowledge of Event Management, Discovery, CMDB, Orchestration, and IntegrationHub.
  • Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, ACLs, Flows).
  • Experience with ITOM AIOps and automation workflows.
  • Ability to design and implement custom solutions and integrations.
  • Strong communication and stakeholder management skills.
  • Experience in agile environments and cross-functional collaboration.

Must Have skills:

  • ServiceNow certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Implementation Specialist ITOM / Discovery / Event Management
  • Exposure to other ServiceNow workflows:
  • ITSM, DevOps, Security Operations, HRSD, CSM
  • Understanding of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
  • Experience with AI/ML capabilities within ServiceNow ITO

Good to have skills:

-You possess in-depth knowledge of one or more ServiceNow workflow areas: IT Workflows (ITSM, ITOM, DevOps, Operations,), Employee Workflows, Customer Workflows or Creator Workflows; proven in certifications as ServiceNow Certified System Administrator, Certified Application Developer and preferably as Implementation Specialist.

Project Specific Requirements:

  • Interview Duration: 45 minutes
  • Interview Focus: Technical depth, architecture thinking, problem-solving, and communication skills

Thanks & Regards

Misbah Khanum

Black and White Business Solutions Pvt.Ltd.

Bangalore,Karnataka,India.

Direct Number:

|

  • ITOM ServiceNow Developer

    2 weeks ago

    Pune, Maharashtra, India IT Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Candidate should have experience about 5 to 8 yearsIdeal candidate must be self-motivated with experience on Development on any ITSM / HRSD / GRC/ ITOM / ITAM and Integrations using ServiceNow.FOR HRSD DEVELOPERProven experience as aServiceNow Developerwith a focus onHR Service Delivery.Hands-on knowledge of HRSD features such asCase Management, Knowledge...

  • Servicenow ITOM

    4 days ago

    Hyderabad, Pune, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Dear Professional,Greetings from TATA CONSULTANCY SERVICES LIMITEDThank you for exploring career opportunities with Asia's largest IT companyExciting # Job Opportunities for # Experienced ProfessionalsTCS HIRING -SERVICENOW ITOM DEVELOPERTotal Experience Range: 5- 12 yearsMode of Interview: ONLINEJOB DESCRIPTIONCollaborate with cross-functional teams to...

  • ServiceNow ITOM Developer

    4 days ago

    Bengaluru, Hyderabad, Pune, India Infosys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking a skilled and experienced ServiceNow ITOM and CMDB Developer to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB) solutions. As a ServiceNow ITOM and CMDB Developer, you will...

  • ServiceNow ITOM Discovery Developer

    2 days ago

    Kochi, India People Prime Worldwide Full time

    Hiring: ServiceNow ITOM Discovery Developer | Location: Kochi (Onsite) Position: ServiceNow ITOM Discovery Developer Experience Level: 8–10 years (Minimum 5–6 years relevant in ServiceNow Development) Location: Kochi (Work from Office) Notice Period: Immediate to 30 days (Max 45 days) Budget: Open – will be discussed case by case Open Positions: 4 (B3...

  • ServiceNow ITOM Discovery Developer

    7 hours ago

    Kochi, India People Prime Worldwide Full time

    Hiring: ServiceNow ITOM Discovery Developer | Location: Kochi (Onsite) Position: ServiceNow ITOM Discovery Developer Experience Level: 8–10 years (Minimum 5–6 years relevant in ServiceNow Development) Location: Kochi (Work from Office) Notice Period: Immediate to 30 days (Max 45 days) Budget: Open – will be discussed case by case Open Positions: 4 (B3...

  • ServiceNow ITOM Discovery Developer

    2 days ago

    Kochi, India People Prime Worldwide Full time

    Hiring: ServiceNow ITOM Discovery Developer | Location: Kochi (Onsite)Position: ServiceNow ITOM Discovery DeveloperExperience Level: 8–10 years (Minimum 5–6 years relevant in ServiceNow Development)Location: Kochi (Work from Office)Notice Period: Immediate to 30 days (Max 45 days)Budget: Open – will be discussed case by caseOpen Positions: 4 (B3...

  • ServiceNow ITOM Discovery Developer

    2 days ago

    Kochi, India People Prime Worldwide Full time

    Hiring: ServiceNow ITOM Discovery Developer | Location: Kochi (Onsite)Position: ServiceNow ITOM Discovery DeveloperExperience Level: 8–10 years (Minimum 5–6 years relevant in ServiceNow Development)Location: Kochi (Work from Office)Notice Period: Immediate to 30 days (Max 45 days)Budget: Open – will be discussed case by caseOpen Positions: 4 (B3 level...

  • ITOM ServiceNow Developer

    2 weeks ago

    Pune, Maharashtra, India PlanetLink Solutions Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Location ; PUNE / MUMBAI / BANGALOREExp: 5+ years onlyNeed a ServiceNow Developer with extensive experience in implementing ServiceNow HRSD / ITOM/ ITAM / GRC / solutions over end to end green field implementation lifecycleCandidate should have experience about 5 to 8 yearsIdeal candidate must be self-motivated with experience on Development on ITSM / HRSD /...

  • ServiceNow ITOM Developer

    2 days ago

    Kochi, India People Prime Worldwide Full time

    Important Note (Please Read Before Applying)🚫 Do NOT apply if:You have less than 7 ServiceNow ITOM Developer experience.You do not have hands-on ITSM,ITOM,CMDB, integration experience.You are on a notice period longer than 15 days.You are looking for remote only (role is hybrid in Kochi ).You are a fresher or from unrelated backgrounds (e.g., Java-only,...

  • ServiceNow ITOM Developer

    2 days ago

    Kochi, India People Prime Worldwide Full time

    Important Note (Please Read Before Applying)🚫 Do NOT apply if:You have less than 7 ServiceNow ITOM Developer experience.You do not have hands-on ITSM,ITOM,CMDB, integration experience.You are on a notice period longer than 15 days.You are looking for remote only (role is hybrid in Kochi ).You are a fresher or from unrelated backgrounds (e.g., Java-only,...