ServiceNow ITOM Developer

2 days ago

Bengaluru Delhi NCR Pune, India Capgemini Full time ₹ 15,00,000 - ₹ 60,00,000 per year

Job Summary:Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration.

Responsibilities:

  • Configure and customize ITOM modules and workflows.
  • Develop integrations using APIs, MID servers, and other tools.
  • Optimize CMDB for accurate asset and service data.
  • Troubleshoot ITOM configurations and ensure system performance.
  • Collaborate with stakeholders to align ITOM solutions with business needs.

Qualifications:

  • Bachelor's degree in IT or related field.
  • 3+ years of ServiceNow ITOM experience (Discovery, Service Mapping, Event Management).
  • Proficient in scripting (JavaScript, PowerShell, Python).
  • Strong knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure.

Preferred Skills:

  • ServiceNow ITOM certification.
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Familiarity with DevOps tools.

Key Skills:

  • ITOM module configuration and CMDB optimization.
  • Integration development and API usage.
  • Troubleshooting and performance tuning.

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