Guest Relation Associate

1 week ago

Goa, India MansionHaus , Luxurious Boutique Hotel Full time ₹ 1,00,000 - ₹ 2,00,000 per year

Front Desk Operations

  • Greet guests warmly on arrival and assist with check-in and check-out procedures.
  • Handle reservations, cancellations, and room allocations.
  • Manage guest requests, complaints, and queries with professionalism and promptness.
  • Maintain accurate records of guest accounts and billing.

Guest Relations

  • Ensure a personalized guest experience by anticipating needs and preferences.
  • Provide information on hotel facilities, services, and local attractions.
  • Coordinate with other departments (Housekeeping, F&B, Engineering, etc.) to meet guest needs.
  • Follow up on guest feedback and take corrective actions where necessary.

Administrative & Compliance

  • Handle cash, credit cards, and other payment methods accurately.
  • Maintain front desk logs, reports, and shift handovers.
  • Ensure compliance with hotel policies, safety, and security procedures.
  • Assist in up-selling rooms and promoting hotel services to maximize revenue.

Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and remain calm under pressure.
  • Attention to detail and organizational skills.
  • Proficiency in hotel management software (PMS), MS Office, and basic computer operations.

Work Conditions:

  • Rotational shifts including weekends and holidays.
  • Uniform and grooming standards must be maintained as per hotel policy.

-

Job Types: Full-time, Permanent

Pay: ₹18, ₹22,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Experience:

  • total work: 3 years (Preferred)

Work Location: In person

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