Guest Relations Executive

17 hours ago

Goa, India goSTOPS Hospitality Pvt Ltd Full time

**Job Title**:Guest Relations Executive / Senior Guest Relations Executive

**Location**:North India

We are looking for a **Guest Relations Executive / Senior Guest Relations Executive**to join our team at **goSTOPS**, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in **North India**, fostering a welcoming and vibrant atmosphere for all visitors.

**Roles and Responsibilities**
- **Guest Services**:Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
- **Front Desk Operations**:Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
- **Communication**:Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
- **Administrative Support**:Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
- **Property Management Support**:

- Conduct inventory checks and maintain records.
- Assist in the procurement of monthly supplies.

Step in as the property in-charge during the absence of the property manager.
- **Food and Beverage Assistance**:Support the service of food and beverages to ensure guest satisfaction.
- **Bookkeeping Assistance**:Issue invoices, checks, and assist in basic bookkeeping tasks.
- **Cross-Location Travel**:Be willing to travel to other properties in South and West India when required.

**Qualifications/Knowledge/Experience**
- A minimum of **6 months of industrial training**or relevant experience in hospitality.
- A **pleasant personality**and excellent verbal and written communication skills.
- **Final-year student or graduate**from a Hotel Management program is preferred.
- Flexibility and enthusiasm for **traveling across North India**.

**What We Offer**
- **Compensation**:A competitive salary, plus **PLI, Provident Fund, and ESIC**.
- **Performance Incentives**:Performance-linked incentives of up to **35% of the gross salary**.
- **Additional Perks**:Complimentary **accommodation and meals**provided by the company.
- The opportunity to work at multiple **PAN India locations**with a focus on South and West regions.

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