Guest Relations Executive

3 days ago

Goa, India ReckRute Full time

**GUEST RELATIONS EXECUTIVE**

**Skills**:

- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Responsibilities**:

- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about offers, events and other services at the restaurant
- Attend to special guests (e.g. VIPs) and respond to their inquiries
- Help prepare welcome folders with collateral (e.g. menus, area descriptions, etc.)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily

Schedule:

- Day shift

**Speak with the employer**
+91 9226003128

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