Mdlz Print Support Specialist

6 days ago


Mumbai, Maharashtra, India MM Staffing & Career Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:

Please find the details below

Position :MLDZ print Support Specialist 

Location :Mumbai

Experience requirement : 2+ Years

Job Description

   Manage IMACD (Install, Move, Add, Change, Decommission) for Office Printers, interacting with internal teams (Onsite Services, network), Print support partner and 3rd party vendors


  1. Coordinate with internal MDLZ teams and print support partner for incidents and requests raised by users for printers
  2. Responds to end-users support requests and ensures that they are resolved quickly, accurately, and professionally.
  3. Escalate major issues to the Print Lead.
  4. Keeps the end user up to date on the progress of problem resolution.
  5. Provides end users with detailed knowledge and documents with complete trouble shooting information.
  6. Works with print support partner to ensure that the service level agreements are achieved.
  7. Documents and Maintains printer fleet tools/databases.

QUALIFICATIONS (Education, Experience and Certifications)

ü  Graduate, with additional education preferred.

ü  IT Help Desk Support experience (application & hardware support)

ü  Technical Training & Certification

ü  Minimum 2 years of IT experience

DESIRED SKILLS

ü  Good communication skills, verbal and written is a must

ü  Ability to learn quickly

ü  Ability to think out of the box, come up with ideas to improve the processes

ü  Willingness to produce the highest quality work possible



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