Advanced Service Manager II

Department: Global IT Support GBS

Are you passionate about IT Asset Management? Do you want to play a crucial role in ensuring the lifecycle management of devices globally? If so, we invite you to join our team at Novo Nordisk and support our Circular for Zero initiative. Read more and apply today for a life-changing career Apply Now

As an Advanced Service Manager II Global Hardware Asset Management at Novo Nordisk, your primary role will be to oversee the global management of our devices (including PCs, iPhones, iPads, and more) throughout their entire lifecyclefrom acquisition to proper recycling. This responsibility supports our 'Circular for Zero' initiative. Additional key duties include:

• Oversee Global Hardware IT Asset Management of end-user devices.
• Manage the IT Asset lifecycle from procurement to recycling.
• Ensure accurate reporting and data validation of IT Assets.
• Handle vendor and contract management.
• Manage budgets related to IT Assets.
• Ensure audit readiness of the Global IT Asset Management processes.

We realize that few people are experts at everything. But if you can nod your head at the following attributes then you could be the person we are looking for:

• Bachelors or masters degree in a relevant field along with a minimum 8 years of hands-on experience in IT Asset Management of end-user devices.
• Good knowledge on end-to-end lifecycle management of IT Assets from procurement to recycling.
• 2 years of experience in IT System/Service Management and Experience working on Service Now.
• Strong communication abilities are essential, as the product team needs to interact with stakeholders worldwide, including those from different affiliates and varying organizational and technical backgrounds.
• Proficient in ITIL processes, with experience in managing vendor contracts, handling procurement procedures, and working within an Agile framework.
• Skilled in Excel queries and database management, with experience in auditing IT assets and managing budgets.
• Capable of leading global meetings across various regions and training local IT asset managers. Demonstrates effectiveness in managing international IT operations and possesses a strong business acumen to drive results across different business functions.

You will be part of the Global IT Support GBS department which provides services like Global Hardware Asset Management, Situation Management, Change Management and Problem Management. Youll have the opportunity to work with diverse global colleagues as part of the Global Agile product team that represents Regional IT Services. Our purpose is to enable Novo Nordisk's users to perform to their best through superior IT support services. We do so through great user experience design, proactively solving critical IT issues, providing business partnering, and local IT services to our users all around the world. Our ambition is to ensure access to IT support anytime, anywhere, on any device, by empowering people, and leveraging innovative technologies.

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, were working toward something bigger than ourselves, and its a collective effort. Join us Together, we go further. Together, were life changing.

To submit your application, please upload your CV online (click on Apply and follow the instructions).

26 Aug 2024.

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and the communities we operate in. Together, were life changing.

Locations: Bangalore, Karnataka, IN