Territory Manager

2 days ago

Bihar, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Territory Manager - Rural Mass Retail

  • Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
  • Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
  • Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
  • Understand the business, market needs and the competitive environment of the client
  • Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
  • Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
  • Help move the account over the continuum and get certification from the customer.
Experience LevelMid Level

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