ServiceNow Architect

22 hours ago

Mohali, Punjab, India Aksh Staffing Agency Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title : ServiceNow Architect CSM (Pre-Sales & Post-Sales)

Location : Mohali (On-site)


Experience Level : Lead (8 years in ServiceNow, 3 years as Architect)


Job Type: Full-time


Role Overview :

We are seeking a highly experienced ServiceNow Architect with expertise in Customer Service Management (CSM) across Pre-Sales and Post-Sales lifecycle. The role involves designing scalable architectures, leading implementations, and enabling seamless customer engagement workflows.


Key Responsibilities :

- Lead architecture for ServiceNow CSM Pre-Sales (Lead/Opportunity, Onboarding) & Post-Sales (Case Management, Contracts, Renewals)

- Design integrations with CRM platforms (Salesforce, MS Dynamics)

- Collaborate with Sales teams for solution demos & technical pre-sales support

- Oversee CSM module implementations and guide delivery teams

- Act as escalation point for technical issues and mentor junior resources


Qualifications & Skills :

- 8 years in ServiceNow, 3 years as an Architect

- Expertise in ServiceNow CSM (Pre-Sales & Post-Sales lifecycle)

- Strong background in Flow Designer, IntegrationHub, REST/SOAP integrations

- Good-to-have: Experience in ITSM, ITOM, HRSD, FSM modules


Certifications (Preferred) :

- ServiceNow Certified Technical Architect (CTA)

- Certified Implementation Specialist CSM (CIS-CSM)

- ServiceNow CSA

Whats in it for you ?

- Lead enterprise-scale CSM transformations

- Work with global clients and leadership teams

- Drive innovation in customer lifecycle management

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