ServiceNow Architect
3 days ago
Description :
Position : ServiceNow Architect - CSM (Pre-Sales & Post-Sales).
Location : Mohali, India | Shift : 4 PM - 1 AM |.
On-site | Full-time.
Role Summary :
We are hiring a ServiceNow Architect with strong expertise in Customer Service Management (CSM).
The role involves designing and delivering scalable ServiceNow solutions across Pre-Sales (lead, onboarding, entitlement) and Post-Sales (case, contracts, renewals, field service).
You will also work closely with sales teams, clients, and delivery teams to ensure smooth end-to-end customer journeys.
Key Responsibilities :
- Design & implement ServiceNow CSM Pre-Sales & Post-Sales modules.
- Integrate ServiceNow with CRM platforms (Salesforce/MS Dynamics).
- Support pre-sales demos, solution blueprints, and effort estimates.
- Guide delivery teams on workflows, integrations, and security.
- Act as a technical lead & mentor for the team.
Requirements :
years in ServiceNow, with 3 years as an Architect.
- Strong hands-on in ServiceNow CSM (Pre-Sales & Post-Sales).
- Knowledge of integrations (REST/SOAP, IntegrationHub).
- Certifications preferred : CTA / CIS-CSM / CSA.
- Excellent communication & consulting skills.
Benefits :
- Competitive salary & perks.
- Opportunity to work on enterprise-scale implementations.
- Strong learning & career growth environment.
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