IAM Analyst

18 hours ago

Pune, Maharashtra, India Nihilent Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Manage all access requests (joiner, 3rd party ,mover, leaver, application, software, distribution lists, drive access etc) that are assigned and deal with within defined targets to the established standards - ABF IS policy
  • Support the service desk with contact handling as required
  • Ensure all actions and activities are logged and auditable.
  • Support the SSC Security & Risk Manager with audit and access reporting.
  • Maintain procedures and work instructions for the IAM function.
  • Deal with customer issues directly as transferred from the service desk.
  • Provide support for access requests including the set-up of new user accounts, including using the BME process.
  • Provide Subject Matter Expertise advise to other IS and IT colleagues in relation to user administration and user security enquiries
  • Liaise with BU IS to progress application access requirements
  • Maintain highest quality of updates to tickets
  • Keep users informed throughout process as and when required.
  • Escalate issues and complaint to appropriate level
  • Highlight trends or issues with process into line and problem management
  • Creates knowledge information relating to the ongoing development of operating procedures and work instructions for the IAM team
  • Supports the Team Leader in the induction and training of new staff

Competencies

  • Customer service focused
  • Teamwork
  • Can do attitude
  • Communication (written and oral)
  • Collaboration between SSC and BU IS teams
  • Results focused
  • Strong attention to detail whilst working at pace.

Skills/experience

  • Customer service experience
  • ITIL foundation or relevant experience of an ITIL environment
  • Experience with desktop and server operating systems
  • Experience of Microsoft Active Directory and LDAP
  • Exposure to the general principles of IT system user administration and audit
  • General understanding of PC architecture
  • Experience of O365 administration
  • Experience of Microsoft Exchange
  • Four years of Service Desk experience

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