IAM Analyst
3 days ago
- Manage all access requests (joiner, 3rd party ,mover, leaver, application, software, distribution lists, drive access etc) that are assigned and deal with within defined targets to the established standards - ABF IS policy
- Support the service desk with contact handling as required
- Ensure all actions and activities are logged and auditable.
- Support the SSC Security & Risk Manager with audit and access reporting.
- Maintain procedures and work instructions for the IAM function.
- Deal with customer issues directly as transferred from the service desk.
- Provide support for access requests including the set-up of new user accounts, including using the BME process.
- Provide Subject Matter Expertise advise to other IS and IT colleagues in relation to user administration and user security enquiries
- Liaise with BU IS to progress application access requirements
- Maintain highest quality of updates to tickets
- Keep users informed throughout process as and when required.
- Escalate issues and complaint to appropriate level
- Highlight trends or issues with process into line and problem management
- Creates knowledge information relating to the ongoing development of operating procedures and work instructions for the IAM team
- Supports the Team Leader in the induction and training of new staff
Competencies
- Customer service focused
- Teamwork
- Can do attitude
- Communication (written and oral)
- Collaboration between SSC and BU IS teams
- Results focused
- Strong attention to detail whilst working at pace.
Skills/experience
- Customer service experience
- ITIL foundation or relevant experience of an ITIL environment
- Experience with desktop and server operating systems
- Experience of Microsoft Active Directory and LDAP
- Exposure to the general principles of IT system user administration and audit
- General understanding of PC architecture
- Experience of O365 administration
- Experience of Microsoft Exchange
- Four years of Service Desk experience
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