Customer Support Executive

2 days ago

Delhi, Delhi, India Uplers Full time ₹ 10,00,000 - ₹ 15,00,000 per year

US Payroll & HRIS Customer Support Agent

Experience: 2 - 3 Years Exp

Salary: INR 10 LPA to 15 LPA

Shift: U.S. Time Zone (EST) 12pm 9pm

Opportunity Type: Remote

Placement Type: Full-time

Must have skills: US Payroll AND Customer Support AND HRIS

Note: This is a requirement with one of the Uplers clients Uzio:

About Uzio:

UZIO (HQ: Virginia, USA) and : With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.

Key Responsibilities:

  • Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.
  • Troubleshoot and resolve customer issues related to HR, payroll, and benefits software
  • Guide customers through the features and functionalities of our platform.
  • Document all customer interactions and solutions accurately in our CRM system
  • Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience.
  • Must-Have Skills:
  • Proven experience in a customer support or help desk role, ideally within a software or technology company.
  • Strong understanding of HR, payroll, and/or benefits processes and software.
  • Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly and patiently.
  • A strong problem-solving mindset and the ability to think on your feet.
  • Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk).
  • High level of empathy and a genuine desire to help others.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Qualifications:
  • Minimum of 2 years of experience in U.S. payroll processing and client support.
  • Experience with payroll software and systems is essential.
  • Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements.

Work Hours:

  • U.S. Time Zone (EST) 12pm 9pm

How to apply for this opportunity:

Easy 3 Step Process:

1. Click On Apply and register or log in to our portal

2.Upload updated Resume & complete the Screening Form

  1. Increase your chances of getting shortlisted & meet the client for the Interview

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you

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