Customer Specialist(Spanish)

4 days ago

Pune, Maharashtra, India DealerOn Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Program Success Manager's overall responsibility is to build, maintain and grow our customer relationships by being their industry expert. They are responsible for prioritizing incoming requests, building and maintaining relationships with our partners, and providing superior customer service. This individual works as the liaison between the programs and the operations and product teams to identify improvements, bugs or feature requests, needed to satisfy program requirements. This is a remote, mid-level position.

Shift -Night Shift (6.00 PM AM IST)

Mode - Working from Office

Shift Allowance - Yes

Transport - Yes

Essential Functions:

· Manage customer accounts comprised of multiple divisions: International Markets, Automotive, home, and Legal

· Be a subject matter expert on Dealer On's products, core systems, and platform functionality

· Perform basic website edits

· Prioritize and improve resolution on escalated customer issues

· Work with customers and partners to review digital performance through group or single store reporting, including providing optimization recommendations to improve all aspects of the customers' websites

· Ensure customers and partner representatives have proper back-end training on our products and tooling

· Establish and maintain a highly positive relationship with clients, partners, team members, and internal departments

· Review, scope, and monitor projects that align with the assigned area of responsibility

· Assist business leads in driving client retention and identifying business growth opportunities

· Prioritize, triage, and communicate resolution on escalated customer issues and requests

· Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders

· Complete website case requests, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met

· Ensure strategy and customer's KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams

· Assist in updating and creating knowledge base articles for the team on a consistent basis

Required Skills/Experience:

· High School Diploma or equivalent

· 3+ years of customer support or account management experience

· Strong ability to work with cross-functional teams in a highly complex, always changing environment

· Previous experience in Salesforce or JIRA

· Ability to react quickly and multi-task to meet changing department priorities

· Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn

· Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud

· Ability to think critically and contribute to improving team processes

Preferred Skills/Experience:

· Fluent in Spanish

· Previous experience in Legal or Law Offices

· Knowledge of SEO, SEM, Google Analytics, and Content Management Systems (CMS)

· Bachelor's Degree or equivalent

· Call or Contact center experience

· Dependable, follows instructions and takes initiative to solve problems

· Experience in project management, digital marketing, and strategic marketing

· Google Analytics Certified

· Ability to work various shifts including evenings and weekends

Competencies

· Attention to Detail

· Adaptability

· Initiative

· Research/Analysis

· Judgment

· Use of Technology

  • Spanish Process Associate

    7 days ago

    Pune, Maharashtra, India r3 consultant Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Job Title: Spanish Customer Service SpecialistLocation: Pune, IndiaBudget: ₹10 LPAShift: Night Shifts (Flexible)Job Type: Full-TimeImmediate Joiner PreferredJob Description:We are seeking a Spanish Customer Service Specialist to join our dynamic team in Pune. As a key member of our customer support team, you will assist Spanish-speaking customers by...

  • Associate/Sr. Associate- Spanish

    5 days ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description:Experience: 2-3yrsShift: US Timings (Day and Night)Job Type: PermanentJob location: Pune (Magarpatta City)Notice Period: Immediate to 30 daysWork from office mandatoryJob Title: Associate / Sr. Associate SpanishJob Description:We are seeking Associate / Sr. Associate Spanish to support our operations through call monitoring and voice process...

  • Spanish Customer Care Executive

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra r3 Consultant Full time

    Job descriptionPOSITION SCOPE:Central point of contact for internal and external communications, ensuring timely and accurate dissemination of information.Facilitate the onboarding process for new healthcare professionals, ensuring all necessary documentation and training are completed.Analyze current processes to identify inefficiencies or areas for...

  • Spanish Team Leader

    7 days ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:Job DescriptionDetailed duties and responsibilities:Responsible for managing team of associates.Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs.Motivating associates through effective management, career...

  • REF85076P-Lead Associate

    3 days ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Customer Service Specialist

    2 weeks ago

    Pune, Maharashtra, India Willis Towers Watson Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPersistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Rayna Tours Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionRayna Tours and Travels, an ISO-certified company in operation since 2006, is a leading tour operator based in Dubai, UAE, with branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, India. Renowned for its tailored travel management services, Rayna Tours caters to the needs of leisure and business travelers worldwide. Winner of...

  • Team Lead

    7 days ago

    Pune, Maharashtra, India R3 Consultant Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title- Team Leader – Spanish Voice ProcessLocation: Pune, India (Onsite)Summary: We are seeking a dynamic and experienced Team Leader to oversee the Spanish Voice Process team at our Pune location. The ideal candidate will be fluent in Spanish, possess excellent communication and leadership skills, and demonstrate a proven ability to...

  • Program Success Manager I(Spanish)

    1 week ago

    Pune, Maharashtra, India DealerOn Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Program Success Manager IReports to: Supervisor of Customer SupportDepartment: Customer SupportEmployment Type: Full TimeJob Description:The Program Success Managers overall responsibility is to build, maintain and grow our customer relationships by being their industry expert. They are responsible for prioritizing incoming requests, building and maintaining...

  • Team Lead

    3 days ago

    Pune, Maharashtra, India r3 Consultant Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description: Team Leader – Spanish Voice ProcessLocation:Pune, IndiaPosition Summary:We are seeking a dynamic and experiencedTeam Leaderto oversee the Spanish Voice Process team at our Pune location. The ideal candidate will be fluent in Spanish, possess excellent communication and leadership skills, and demonstrate a proven ability to manage and...