
Quality Auditor
1 week ago
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Analyze calls, identify areas for improvement, and provide recommendations.
- Collaborate with team members to implement corrective actions.
- Develop and maintain processes for call monitoring, analysis, and reporting.
- Provide feedback on customer service performance and suggest improvements.
Desired Candidate Profile
- 2-4 years of experience in BPO industry or related field.
- Strong knowledge of Call Audit, Call Monitoring, Call Quality, Customer Service, CSAT, and Quality Audit principles.
- Excellent analytical skills with ability to interpret data effectively.
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