Hiring Senior Analyst For US Healthcare
2 weeks ago
Warm Greetings from Rivera Manpower Services
We are hiring for the role of Senior Analyst (Service Support Associate) in the US Healthcare Insurance process.
Location: [Bangalore]
Shift: US Shifts
Experience: Minimum 4+ years in International Voice with specific experience in Insurance / Healthcare (mandatory)
Qualification: Graduate (15 years of education
Requirements:
- Minimum 4 years of international voice experience in Insurance / Healthcare domain
- Strong client servicing and stakeholder management background
- Excellent verbal & written communication skills
- In-depth knowledge of US Healthcare Insurance regulations
- Proactive and self-driven with strong problem-solving skills
- Advanced computer skills (Outlook, Word, Excel, PowerPoint)
Roles & Responsibilities:
- Act as the primary point of contact for the US onshore branch
- Provide end-to-end support for policy renewals, including documentation
- Understand and implement US Health Insurance policies and standards
- Manage policy lifecycle services and conduct renewal activities
- Handle client queries effectively to minimize rework
- Coordinate with internal teams to ensure timely completion of activities
- Build and maintain strong relationships with stakeholders to ensure customer satisfaction
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