Sr. Associate Director, Technology Management

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Technology Management

In this role, you will:

• Tech Lead for who needs to own Tech initiated projects front to back
• Deep Data analysis on the Service Sustainability Book of Work across key Controls like vulnerabilities, patching, ICE automation, server upgrades and others
• Service Governance for Compliance, Regulatory and Cyber Risks.
• Help with Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues.
• Understand the common issues behind the Major Incidents.
• SSP Capacity review and governance
• Certificate ownership and governance
• Stakeholder Management
• Design workflows/ process maps for service transition processes
• Service Resiliency reviews and governance
• Act as interface between Production Engineering and Application teams.

To be successful in this role, you should meet the following requirements:

• Sound in IT Risk Management Skill
• Exposure to Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
• Experience on Change Management and Capacity Management
• Proven track record in application management and governance.
• Exposure to software lifecycle (build, testing, transition, maintenance).
• Proven track record in Technology as well business stakeholder management.
• Exposure to Payments Processing.
• Construct and maintain dashboards to uplift visibility on service performance.
• Knowledge in SDLC, testing automation, infrastructure orchestration is a plus.
• Curiosity about finding root causes in incidents and outages.
• Sound in IT Risk Management Skill
• Exposure to Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
• Experience on Change Management and Capacity Management
• Proven track record in application management and governance.
• Exposure to software lifecycle (build, testing, transition, maintenance).
• Proven track record in Technology as well business stakeholder management.
• Exposure to Payments Processing.
• Construct and maintain dashboards to uplift visibility on service performance.
• Knowledge in SDLC, testing automation, infrastructure orchestration is a plus.
• Curiosity about finding root causes in incidents and outages.

You'll achieve more when you join HSBC.

 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 Issued by – HSBC Software Development India