Walk-in || General Shift

Walk-in drive at Broadway Infotech Private Limited.

We are excited to invite enthusiastic, motivated, and bright candidates to join our dynamic team at Broadway Infotech Private Limited. This is a fantastic opportunity for fresh graduates to begin their careers with us.

Open Positions: Operations and Support

Location: Noida, Uttar Pradesh

General Shift (Work From Office) || Night Shift (Work From Home)

Duration: 6 Months (Full-time Internship)(Opportunity to receive an Offer based on performance)

Stipend: 10,000 per month

Job Overview:

As a Support and Operations Executive, you will be responsible for ensuring smooth ticketing operations, providing excellent customer support, and handling key administrative tasks, including data entry related to event details, ticketing information, and customer interactions. This is a hybrid role requiring a blend of technical, operational, customer service, and administrative skills to maintain efficient event operations and ensure a seamless user experience for both event organizers and ticket buyers.

Key Responsibilities:

• Customer Support (Ticketing & Event-related Queries):

• Serve as the first point of contact for event organizers, customers, and ticket buyers regarding any issues related to ticketing, event information, and platform features.

• Resolve inquiries promptly and professionally via email, phone, or chat.
• Address customer complaints, issues, and feedback, ensuring they are resolved in a timely manner.

• Provide solutions for issues related to ticket booking, payments, and other related technical matters.

• Event Setup and Management:

• Collaborate with event organizers to ensure their events are set up accurately on the platform, including ticket pricing, availability, and event details.

• Input event data into the ticketing system, ensuring all fields (e.g., dates, times, ticket categories, venue details) are completed accurately.

• Maintain an updated database of all live and upcoming events and ensure seamless integration of data across all platforms.

• Data Entry & Database Management:

• Accurately enter, update, and maintain event-related data such as ticket pricing, availability, seating arrangements, and event-specific details in the system.

• Regularly update customer information, ticket sales data, and payment statuses.
• Ensure data accuracy by cross-referencing event and ticketing details with the organizers' specifications.

• Assist in generating and maintaining reports for event analytics, ticket sales, and customer feedback.

• Operations Support:

• Assist with day-to-day ticketing operations, including monitoring ticket sales, ensuring availability, and updating event information as necessary.

• Collaborate with internal teams (Sales, Marketing, and Tech Support) to ensure successful event execution and problem resolution.

• Ensure that all event information is accurate and up-to-date across the platform.

• Quality Assurance:

• Regularly test platform functionality to ensure optimal performance, especially during high-demand events.

• Conduct post-event reviews to identify areas for operational improvement and implement best practices for future events.

• Reporting and Data Analytics:

• Prepare and manage operational reports, including ticket sales data, customer feedback, and operational issues.

• Track metrics related to ticketing volume, customer interactions, and event performance.
• Analyze data to provide actionable insights for improving event operations, customer service, and platform efficiency.

Required Skills and Qualifications:

• 0-1 years of experience in customer support, operations, or event coordination, preferably within the ticketing, entertainment, or events industry.
• Strong attention to detail and data entry accuracy.
• Proficiency in MS Office, Google Suite, and data management systems.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to troubleshoot operational and technical issues.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.

Eligibility Criteria:

• Recent graduates/Postgraduates (Batch of 2024 & 2025)
• Educational Background: Any
• Eagerness to learn, adapt, and contribute in a team-oriented environment

What We Offer:

• 10,000 monthly stipend during the internship period
• Opportunity to receive an Offer based on performance
• Training and mentorship from experienced professionals
• Real-time project exposure and skill development
• A collaborative and inclusive work environment with a strong learning culture

Interview Process:

Mode: Walk-in Interview

Days: Tuesday to Thursday

Time: 10:00 AM - 4:00 PM

Venue: Broadway Infotech, 6th Floor, Pegasus Tower, Block A, Sector 68, Noida

Interested candidates may walk in with an updated resume.

How to Apply:

If you are ready to take the next step in your career, walk in on the dates mentioned above. Please carry a hard copy of your updated CV for the interview. We look forward to meeting you

We are hiring for Premier Tickets

Premiere Tickets is one of the Vertical & Brand of Broadway Infotech. Premier Tickets is Australia's online box office. We provide online ticketing for events, ticket printing, arranging seat plans for events, event poster creation and marketing and more. We act as a channel between the event organizers and customers for all ticketing and event management needs.

About Us:

At Broadway Infotech, we are committed to fostering the next generation of professionals by offering hands-on training and real-world business exposure. As a fast-growing IT solutions provider, we offer a collaborative and growth-oriented environment for young talent to learn, contribute, and excel.