Telecaller

1 day ago

Kolkata, West Bengal, India 2coms Full time

SUMMARY

Summary:

We are seeking a dynamic and customer-focused Tele Sales Executive to drive lead engagement and support the sales pipeline for our real estate projects. This role is critical in converting inbound and outbound leads into qualified prospects by delivering clear, professional communication and building strong relationships. The ideal candidate will be responsible for identifying customer needs, scheduling site visits, maintaining accurate records, and contributing valuable market insights. Success in this role requires a proactive mindset, strong interpersonal skills, and the ability to thrive in a target-driven environment.

Responsibilities:

  • Conduct outbound calls to leads sourced from marketing campaigns, property portals, and referrals.
  • Manage inbound calls by addressing customer inquiries and providing detailed, accurate project information.
  • Assess customer requirements and tailor project recommendations to generate interest and engagement.
  • Schedule and coordinate site visits with the sales team, ensuring timely follow - ups.
  • Maintain consistent follow-up with potential buyers to nurture leads until visit or conversion.
  • Ensure all lead data is accurately updated in CRM systems or Excel spreadsheets.
  • Meet daily and weekly call targets, follow-up benchmarks, and performance KPIs.
  • Provide regular feedback on customer preferences and market trends to the sales team.
  • Demonstrate clear, courteous, and professional communication at all times.

Requirements

Requirements:

  • Proficient in English, Hindi, and Bengali both spoken and written.
  • Confident in handling objections, delivering project details, and influencing decisions.
  • Prior experience in real estate telecalling, call center operations, or customer service is preferred.
  • Strong persuasion and customer relationship management skills.
  • Basic proficiency in MS Excel and CRM tools.
  • Ability to manage multiple tasks efficiently while meeting performance targets.
  • Pleasant vocal tone, positive attitude, and a strong commitment to professionalism and integrity.

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