Telecaller

2 days ago

Kolkata, West Bengal, India Akasa Clean Energy Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Job Title: Telecaller

Location: Kolkata, West Bengal

Department: Customer Support / Telecalling

Employment Type: Full-Time

Experience: Fresher

Job Summary:

We are seeking an energetic and persuasive Telecaller to join our team in Kolkata. The ideal candidate should have excellent communication skills and be fluent in Kannada, Tamil, and Bengali, along with Hindi or English. The role involves interacting with customers over the phone, explaining products/services, and maintaining positive customer relationships.

Key Responsibilities:

  • Make outbound/inbound calls to potential or existing customers.
  • Explain products or services and resolve customer queries efficiently.
  • Maintain a record of customer interactions and update databases.
  • Follow up with customers to ensure satisfaction and close leads.
  • Meet daily and monthly call and conversion targets.
  • Coordinate with the support team for smooth operations.
  • Maintain professionalism and positive communication during all customer interactions.

Required Skills & Qualifications:

  • Minimum Qualification: 12th Pass
  • Excellent verbal communication skills.
  • Must be fluent in Kannada, Tamil, and Bengali (knowledge of Hindi/English is an added advantage).
  • Strong listening, persuasion, and problem-solving abilities.
  • Basic computer knowledge (MS Office, CRM tools).
  • Ability to handle a high volume of calls and multitask effectively.

Work Schedule:

  • Full-Time | Day Shift
  • Location: Kolkata

Job Type: Full-time

Pay: ₹13, ₹16,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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