Customer Support Representative

2 days ago


Gurgaon, Haryana, India PayAiro Full time

Job Title: Customer Support Representative

Location: Remote (US Time Zone)

Job Type: Internship

Working Hours: 6:30 PM – 3:00 AM

About the Role

We are looking for a
Customer Support Representative
Intern
to join our Financial Services team. This role is ideal for individuals who are eager to learn about fintech/financial products while gaining hands-on experience in customer service. You will assist customers by resolving queries related to accounts, transactions, and platform usage, while delivering a high-quality support experience.

Key Responsibilities

  • Respond to customer inquiries via chat, email, and/or phone in a timely and professional manner
  • Assist customers with account-related issues, transactions, and basic financial product queries
  • Escalate complex issues to senior support or relevant teams when required
  • Maintain accurate records of customer interactions and resolutions
  • Follow company policies, compliance guidelines, and data security standards
  • Work closely with internal teams to improve customer experience
  • Meet response time and quality benchmarks during US working hours

Required Qualifications

  • Graduate or final-year student (Finance, Business, Commerce, or related field preferred)
  • Strong written and verbal communication skills in English
  • Basic understanding of financial services, fintech, or digital platforms
  • Willingness to work in US time zones (night shift)
  • Comfortable working remotely with stable internet connectivity
  • Good problem-solving and customer-handling skills

Preferred Skills (Nice to Have)

  • Prior internship or experience in customer support or financial services
  • Familiarity with CRM tools or ticketing systems
  • Basic knowledge of crypto, trading, banking, or payment platforms
  • Ability to multitask and manage time effectively

What You'll Gain

  • Hands-on experience in the financial services / fintech industry
  • Exposure to real-world customer support operations
  • Training and mentorship from experienced professionals
  • Opportunity for full-time conversion based on performance
  • Certificate and/or stipend (as applicable)


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