Customer Support Representative
2 days ago
Job Title: Customer Support Representative
Location: Remote (US Time Zone)
Job Type: Internship
Working Hours: 6:30 PM – 3:00 AM
About the Role
We are looking for a
Customer Support Representative
Intern
to join our Financial Services team. This role is ideal for individuals who are eager to learn about fintech/financial products while gaining hands-on experience in customer service. You will assist customers by resolving queries related to accounts, transactions, and platform usage, while delivering a high-quality support experience.
Key Responsibilities
- Respond to customer inquiries via chat, email, and/or phone in a timely and professional manner
- Assist customers with account-related issues, transactions, and basic financial product queries
- Escalate complex issues to senior support or relevant teams when required
- Maintain accurate records of customer interactions and resolutions
- Follow company policies, compliance guidelines, and data security standards
- Work closely with internal teams to improve customer experience
- Meet response time and quality benchmarks during US working hours
Required Qualifications
- Graduate or final-year student (Finance, Business, Commerce, or related field preferred)
- Strong written and verbal communication skills in English
- Basic understanding of financial services, fintech, or digital platforms
- Willingness to work in US time zones (night shift)
- Comfortable working remotely with stable internet connectivity
- Good problem-solving and customer-handling skills
Preferred Skills (Nice to Have)
- Prior internship or experience in customer support or financial services
- Familiarity with CRM tools or ticketing systems
- Basic knowledge of crypto, trading, banking, or payment platforms
- Ability to multitask and manage time effectively
What You'll Gain
- Hands-on experience in the financial services / fintech industry
- Exposure to real-world customer support operations
- Training and mentorship from experienced professionals
- Opportunity for full-time conversion based on performance
- Certificate and/or stipend (as applicable)
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