Fraud Manager Associate

18 hours ago

Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Join a dynamic team at the forefront of fraud prevention and client experience. Be part of a global organization committed to innovation and excellence. Work with talented professionals dedicated to protecting clients and modernizing banking processes. Advance your career in a collaborative and fast-paced environment. Make a meaningful impact on client satisfaction and fraud prevention strategies.

As a Payment Lifecycle Associate II in Global Banking, you will lead a team of Payment Lifecycle Analysts and Associates. You will drive change through innovation, execute firm strategies, and modernize client fraud experiences. You will interact with internal teams and external clients, serving as a primary contact for complex client requests. Your role involves participating in projects, handling escalated requests, and enhancing Global Banking systems and processes globally. You will report to a Payment Lifecycle Manager III as part of the Global Banking Fraud Prevention and Recoveries Team.

Job Responsibilities

  • Manage direct reports, coach team members, monitor calls, and resolve client concerns.
  • Oversee real-time queue management, case assignment, and prioritization.
  • Handle escalations of potentially fraudulent payments and engage clients for due diligence.
  • Educate clients on Lookalike domain alerts.
  • Investigate and process fraudulently negotiated items, ACH, and Wire transactions.
  • Analyze client transactions to identify high-risk activities requiring client engagement.
  • Own client fraud experience and satisfaction, providing internal communication and updates.
  • Support the development and maintenance of policies, procedures, and training materials.
  • Provide regular updates to senior leadership through business reviews and KPI meetings.

Required Qualifications, Capabilities, and Skills

  • Minimum of five years of experience managing an operations team.
  • Effective leadership skills with the ability to motivate, develop, and train team members.
  • Excellent written and verbal communication skills.
  • Relevant experience in stakeholder management and client focus.
  • Strong working knowledge of fraud strategies and payment conventions.
  • Professional presence with adaptability to evolving needs.
  • Ability to multi-task and leverage internal resources effectively.
  • Strong client focus and ability to partner with internal groups.
  • Flexibility to support a 24-hour work schedule.
  • Must be "On Track" on all performance dimensions from the most recent review.

Preferred Qualifications, Capabilities, and Skills

  • Experience in managing teams; expertise in fraud strategies, and international payment practices.
  • Expertise in client and stakeholder management

  • Fraud Manager Associate

    19 hours ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONJoin a dynamic team at the forefront of fraud prevention and client experience. Be part of a global organization committed to innovation and excellence. Work with talented professionals dedicated to protecting clients and modernizing banking processes. Advance your career in a collaborative and fast-paced environment. Make a meaningful impact...

  • Senior Associate, Fraud Operations, Legal, Compliance

    1 day ago

    Mumbai, Maharashtra, India DBS Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Business FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and...

  • Associate Director, Fraud Risk Management

    5 days ago

    Mumbai, Maharashtra, India Standard Chartered Bank Full time ₹ 15,00,000 - ₹ 60,00,000 per year

    Job ID: 40395Location: Mumbai, INArea of interest: OperationsJob type: Regular EmployeeWork style: Office WorkingOpening date: 18 Sept 2025Job SummaryStrategy Ensure the Fraud reporting framework is effectively embedded and communicated across internal stakeholder across WRB.Perform activities related to Regulatory reporting, Tranche submissions, updated...

  • Fraud Analyst

    23 hours ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description We are seeking a highly analytical and detail-oriented Fraud Analyst to join our Client Service Operations team. This role is critical in identifying, investigating, and preventing fraudulent activities across various banking products and digital platforms. The ideal candidate will have a strong understanding of U.S. financial regulations,...

  • Fraud Analytics

    23 hours ago

    Mumbai, Maharashtra, India Acura Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Conceptualize and implement early warning triggers & strategies from fraud perspective in both assets and liabilitiesDevelop analytics to identify suspected frauds in both credit and non-credit areasMonitor efficacy of the analytical / predictive models implemented and advise updations/modificationsMonitor effectiveness of triggers and rules...

  • Senior Fraud Manager

    1 week ago

    Mumbai, Maharashtra, India MODIFI GmbH Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    MODIFI is a global FinTech company empowering international trade through innovative B2B payment solutions. Our platform enables exporters to get paid instantly, while importers enjoy flexible payment terms — helping businesses grow, build stronger global partnerships, and strengthen local economies.We're on a mission to make global trade simple,...

  • Fraud analyst

    1 week ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description location {Mumbai powai}looking for immediate joinersintrested cdd please share your resumes to below mail idshould have global exposure {We are seeking a highly analytical and detail-oriented Fraud Analyst to join our Client Service Operations team. This role is critical in identifying, investigating, and preventing fraudulent activities...

  • Fraud Strategy Analytics

    3 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONAs a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is...

  • Fraud Operations Analyst

    1 day ago

    Navi Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesMonitor transactions and activities to identify potential fraud patterns or anomalies.Investigate suspected fraudulent activities and prepare detailed reports with findings.Collaborate with cross-functional teams (Operations, Risk, Compliance) to implement fraud prevention measures.Utilize data analytics tools to detect and analyze...

  • Fraud Analyst/transaction monitoring

    1 week ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesFraud Detection Alert Analysis & Case ManagementReview fraud alerts generated by surveillance systems to identify patterns, typologies, and emerging fraud schemes across various payment channels (ACH, wire, card, crypto, etc.)Conduct detailed analysis of customer profiles, behaviors, and transactions to assess fraud risk...