ServiceNow Functional Architect – Integration

16 hours ago

Bengaluru, Karnataka, India RemoteStar Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Key responsibilities:
  • Collaborate with stakeholders to understand business requirements and translate them
  • into effective ServiceNow solutions.
  • Design, develop, and implement ServiceNow applications, modules, and
  • integrations to meet organizational needs.
  • Provide expertise in the customization and configuration of ServiceNow, ensuring
  • optimal performance and user experience.
  • Lead and mentor developers, fostering a collaborative and knowledge-sharing
  • environment within the team.
  • Stay current with industry's best practices and emerging trends in ServiceNow development (latest version, GenAI – NowAssist capabilities etc.), recommending and implementing improvements as necessary
  • Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.
  • Participate in the planning and execution of ServiceNow upgrades and enhancements.
  • Understanding of Proximus architectural build and provide solutions for customer needs.
  • Provide support to the developers and the team members 
  • Mentor/ groom the team to upskill themselves on the latest features in ServiceNow
  • Offer developers/ team members constructive feedback to help them build the latest and in-demand skills
  • Support hiring activities by reviewing profiles and evaluating them


Qualifications:
  • Proven experience as a ServiceNow SME/ Tech Lead, with a minimum of 8+yrs in ServiceNow platform.
  • In-depth knowledge of ServiceNow architecture, design, and best practices.
  • Proficiency in JavaScript, HTML, CSS.
  • Strong expertise in Integration (REST and SOAP).
  • Knowledge of JSON and XML parsers.
  • ServiceNow implementation experience in CSM module
  • Strong expertise in ServiceNow development tools, including but not limited to Configurable workspace, Workflow Editor, Form Designer, UI Builder and Service Portal.
  • ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly desirable.
  • Excellent problem-solving and analytical skills, with keen attention to detail.
  • Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders

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