Sales Support

6 hours ago

Bhayandar Mumbai Suburban Thane, India Asmita Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Office Address: Asmita House, Asmita Township, Naya Nagar, Mira Road East, Thane 401107

Landmark: 5-10 minutes walking distance from Mira Road East Railway Station

Working Hours: 10:00 AM 6:00 PM

Working Days: Mon-Sat

Website:

Industry : FMCG (Organic Food Products)

Job Summary:

We are seeking a dynamic and customer-focused Sales Support & Lead Generation executive with experience in the food industry and premium FMCG segment. The role will involve supporting the sales team, managing customer complaints and queries, and actively generating new B2B leads in corporates, HoReCa, export markets, and premium/organic product channels to drive business growth.

Key Responsibilities:

  • Act as the primary point of contact for B2B clients (corporates, HoReCa partners, distributors, retailers, and export clients) regarding product details, order status, pricing, and promotional schemes.
  • Handle and resolve customer complaints and queries within defined timelines to ensure excellent service standards.
  • Coordinate with logistics, warehouse, and accounts teams for order processing, dispatches, stock availability, and payment follow-ups.
  • Generate and qualify new B2B leads in target segments corporate gifting, premium retail outlets, HoReCa chains, and export buyers using research, cold calling, industry networking, and digital platforms.
  • Identify and develop new export clients through online platforms, trade portals, and market research, actively driving business development in international markets.
  • Build and maintain a healthy pipeline of prospects and share qualified leads with the sales team for closure.
  • Support sales in preparing quotations, proposals, and presentations for prospective clients.
  • Track market trends, competitor activity, and customer feedback to identify new opportunities.
  • Maintain accurate sales data, lead tracker, and complaint resolution logs.
  • Prepare MIS reports for management review on leads generated, order fulfillment, and service performance.
  • Suggest improvements to enhance customer experience and streamline internal processes.

Key Requirements:

  • Bachelors degree in Business Administration, Sales, Marketing, or related field.
  • 2 to 4 years in B2B sales support, lead generation, or customer service within the food & FMCG industry (preferably premium/organic products).
  • Exposure to corporate sales, HoReCa accounts, exports, or gourmet/premium product distribution is highly desirable.
  • Proven track record of generating leads and converting them into opportunities.
  • Excellent communication, negotiation, and relationship-building skills.
  • Good knowledge of MS Office (Excel, Word, PowerPoint); experience with CRM tools is preferred.
  • Ability to handle customer complaints professionally and ensure timely resolution.

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