Senior Support Manager

1 day ago


Bhayandar Mumbai Maharashtra, India CATV DIGITAL Full time ₹ 3,50,000 - ₹ 4,00,000 per year

Job Description

We are looking for a Scrum Master with Technical & Sales Support experience to join our team. The ideal candidate should have strong communication skills, be client-focused, and have hands-on experience in technical support, QA testing, and sales support.

Responsibilities:

  • Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives).
  • Guide the team in following Scrum/Agile principles.
  • Provide technical support and resolve client queries effectively.
  • Assist sales team with pre-sales/post-sales support and client coordination.
  • Handle client communications, escalations, and ensure customer satisfaction.
  • Perform QA testing, bug reporting, and validation of fixes.
  • Collaborate with cross-functional teams for smooth project delivery.

Requirements:

  • 3–4 years of experience in Scrum Master, Technical Support, or similar roles.
  • Strong English communication skills (spoken & written).
  • Experience in client handling, sales support, query resolution.
  • Knowledge of QA/testing processes.
  • Scrum Master certification (preferred, not mandatory).
  • Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Work Location: In person


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