Senior Support Manager
4 days ago
Job Description
We are looking for a Scrum Master with Technical & Sales Support experience to join our team. The ideal candidate should have strong communication skills, be client-focused, and have hands-on experience in technical support, QA testing, and sales support.
Responsibilities:
- Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives).
- Guide the team in following Scrum/Agile principles.
- Provide technical support and resolve client queries effectively.
- Assist sales team with pre-sales/post-sales support and client coordination.
- Handle client communications, escalations, and ensure customer satisfaction.
- Perform QA testing, bug reporting, and validation of fixes.
- Collaborate with cross-functional teams for smooth project delivery.
Requirements:
- 3–4 years of experience in Scrum Master, Technical Support, or similar roles.
- Strong English communication skills (spoken & written).
- Experience in client handling, sales support, query resolution.
- Knowledge of QA/testing processes.
- Scrum Master certification (preferred, not mandatory).
- Ability to multitask and work in a fast-paced environment.
Job Type: Full-time
Pay: ₹35, ₹40,000.00 per month
Work Location: In person
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