Customer Support Associate- Mira Bhayandar- Mumbai

4 days ago

Bhayandar, Maharashtra, India Paytm Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description:

Role: CST Associate Blend Process (Voice & Non-Voice)

Location: MIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107

Experience: 0-5 years

Working Days: 6 days a week

Shift Timing: 8.30 AM to 5.30 PM

Role Overview:

We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels.

Key Responsibilities:

  • Handle inbound and outbound customer calls for voice-based customer service support.
  • Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice).
  • Provide accurate information about products, services, policies, and procedures.
  • Troubleshoot and resolve customer issues, escalating to senior teams when necessary.
  • Maintain a high level of professionalism while ensuring customer satisfaction.
  • Document customer interactions accurately and follow up as required.
  • Collaborate with internal teams to improve service quality and customer experience.
  • Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction.
  • Ensure adherence to company policies and processes in all customer interactions.

Skills & Qualifications:

  • 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles.
  • Excellent communication skills in English (both written and verbal).
  • Strong problem-solving and troubleshooting skills.
  • Ability to multitask and manage different types of customer queries efficiently.
  • Knowledge of CRM tools and customer service platforms is a plus.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Flexibility to work in rotational shifts, including weekends (6 days a week).
  • Good interpersonal skills and a team player.

Preferred Qualifications:

  • Prior experience in customer service or client-facing roles in a BPO or similar industry.
  • Exposure to working in a customer-centric environment.
  • Comfortable working in a diverse and dynamic team.

  • Customer Support Associate- Mira Bhayandar- Mumbai

    2 weeks ago

    Bhayandar, India Paytm Full time

    Job Description: Role: CST Associate Blend Process (Voice & Non-Voice)Location: MIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra Experience: 0-5 yearsWorking Days: 6 days a weekShift Timing: 8.30 AM to 5.30 PM Role Overview:We are looking for a highly motivated and dynamic CST Associate for the Blend Process to...

  • Grammar Teacher for English

    2 weeks ago

    Mira Bhayandar, India Neltas - Bhayandar Full time

    Looking out for a Grammar Teacher with a qualification of MA in English, having an experience of atleast 1 year of teaching the same, for teaching students of Grade 1-8. Work Remotely - No **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹10,000.00 per month Schedule: - Day shift - Evening shift Ability to commute/relocate: - Mira...

  • International Customer Care Executive-bhayandar

    2 weeks ago

    Bhayandar, Mumbai, Maharashtra, India RDS Staffing Services Full time

    Warm Greetings From **RDS Staffing Services !!!!** Hiring International BPO Voice Process Job Location -Bhayandar West Alliance Data US Based Collection process Shift time -5.30 pm to 10 am ( night Shift)-any 9 hrs Job Week Off -5 days working 2 days week off rotational 6 th dy can be mandatory working a per business requirements. Education -HSC...

  • International Voice Process Executive

    14 hours ago

    Bhayandar, Mumbai, Maharashtra, India RDS Staffing Services Full time

    Warm Greetings From **RDS Staffing Services !!!!** Hiring International BPO Voice Process Job Location -**Bhayandar West** Alliance Data US Based Collection process Shift time -5.30 pm to 10 am ( night Shift)-any 9 hrs Job Week Off -5 days working 2 days week off rotational 6 th dy can be mandatory working a per business requirements. Education -HSC...

  • Customer Support Associate

    2 weeks ago

    Bhayandar, Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Associate Location: Bhayandar West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years - **Language - Tamil, Telugu, Kannada, Punjabi, Bengali, Malyalam, Oriya, Asami**_ **Job Description**: Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of customer satisfaction...

  • International Voice Process Executive

    2 weeks ago

    Bhayandar, Mumbai, Maharashtra, India RDS Staffing Services Full time

    Warm Greetings From **RDS Staffing Services !!!!** Hiring International BPO Voice Process Job Location -**Bhayandar West** Alliance Data US Based Collection process Shift time -5.30 pm to 10 am ( night Shift)-any 9 hrs Job Week Off -5 days working 2 days week off rotational 6 th dy can be mandatory working a per business requirements. Education -HSC...

  • Junior Architect

    2 days ago

    Mira Bhayandar, Maharashtra, India HNine designs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionHNine Designs, originally established as Highscale Design by Harshad Mewada 20 years ago, is renowned for delivering high-class luxury interiors and architectural structures, both commercial and residential. Neha Mudaliar joined as a partner, transforming the firm into HNine Designs, recognized as one of the top interior designers and...

  • Bpo Call Center

    6 days ago

    Bhayandar, Mumbai, Maharashtra, India Epic centre Pvt limited Full time

    Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints - Follow up to ensure that appropriate actions are taken on customer requests - Refer unresolved customer grievances or special requests to designated departments for further investigation **Salary**:...

  • Us Mailing Process

    2 weeks ago

    Bhayandar, Mumbai, Maharashtra, India OrganoMart Full time

    **ROLE- US MAILING (INTERNATIONAL VOICE PROCESS) - US process only** **LOCATION- Mumbai, Bhayander, Mira road** **Salary - 20k to 30k + ALLOWANCES** **Qualification - 12th pass** - **Employer's No - 7893677269**_ **Experience - 1 year in INTERNATIONAL BPO IN MAILING PROCESS** 5 days working, shift time - NIGHT SHIFTS ROTATIONAL CAB FACILITY...

  • Customer Sales Executive

    1 week ago

    Mira Bhayandar, India Epicenter Technologies Pvt. Ltd Full time

    Domestic Process (**Stock broking process**) Voice process Shift window - 7:00 AM to 12 AM (Rotational Shift) Shift timings - Any 9 hours rotational shift between Shift Window. Week Off - 6 days working 1 days week off (Rotational) **Education** - HSC Minimum Experience - Fresher and experience both can apply Fixed Salary193000 CTC (13k monthly...