Customer Support Associate – BPO Voice Process

2 days ago

Alagappan Nagar Madurai Tamil Nadu, India Firebee techno services Full time ₹ 18,384 - ₹ 30,844 per year

Job Title: Customer Support Associate – BPO Voice Process

Location:

[Add Location]

Experience Required:

0–1 year (Voice Process preferred)

Shift:

general

Job Summary

We are looking for a Customer Support Associate for our BPO Voice Process. The role involves handling customer calls, resolving queries, and delivering an excellent customer experience.

Key Responsibilities

Handle inbound and outbound customer calls with professionalism.

Understand customer issues and provide accurate solutions.

Maintain customer records and update CRM systems.

Follow call scripts, quality guidelines, and process workflows.

Escalate complex issues to the senior team when needed.

Achieve daily/weekly metrics like AHT, quality scores, and customer satisfaction.

Ensure high levels of customer service at all times.

Required Skills

Good communication skills in English / Regional language.

Clear and confident telephone etiquette.

Active listening and problem-solving skills.

Ability to handle customer pressure and difficult conversations.

Basic computer knowledge (typing, navigation, MS Office).

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,700.05 per month

Benefits:

  • Health insurance

Work Location: In person

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