Voice Process Associate

5 days ago

Thiruvanmiyur Chennai Tamil Nadu, India Axess Technology Full time

**Job Title**:Voice Process Associate - Customer Support

**Experience**: 2+ Years

**Location**: Tidel Park, Chennai

**Interview Mode**: F2F

**Job Summary**:
We are currently hiring an experienced professional for our English Voice Process team to handle client calls efficiently and professionally.

**Key Responsibilities**:

- Manage inbound and outbound client calls with clarity and professionalism.
- Follow the provided script to ensure consistency in communication.
- Maintain a high level of customer service and problem resolution.
- Document call details and update internal systems as required.

**Required Skills & Qualifications**:

- Minimum 2 years of experience in a voice process role.
- Prior experience dealing with domestic customers is preferred.
- Excellent spoken English with clear pronunciation and grammar.
- Strong customer handling and communication skills.
- Must possess a good listening skill in order to address the client requirements over the call effectively.
- Must possess at least an Undergraduate degree.
- Willingness to work on the last day of working (as needed for transition/training).

**Note**: Full call script and training will be provided.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support or Voice processing : 2 years (preferred)

Work Location: In person

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