Senior Travel Consultant

2 days ago

Hazira Surat, India FCM Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

Were looking for a passionate and experienced Travel Consultant to join our FCM India team. If you have a solid understanding of international and domestic ticketing, fare calculations, and GDS (Amadeus), and enjoy crafting personalized travel solutions — we want to hear from you

You'll work with global corporate clients, handling everything from bookings to cancellations, while ensuring the best travel experience possible.

Key Responsibilities:

  • Handle end-to-end bookings: Air, Rail, Hotel, Car Rentals – Domestic & International.
  • Provide tailored travel solutions based on client requirements and travel policies.
  • Work efficiently on GDS (Amadeus preferred) to book and issue tickets.
  • Process cancellations, reissues, refunds, and changes with accuracy.
  • Coordinate with internal departments (MIS, Finance, etc.) for seamless operations.
  • Maintain SLA/TAT for all client queries and bookings.
  • Keep updated on airline rules, visa requirements, and travel regulations.
  • Monitor and action PNR queues regularly for efficient servicing.
  • Support finance in payment follow-ups and credit recovery from clients.

Candidate Requirements:

  • 3+ years of experience in International & Domestic Travel/Ticketing.
  • Strong knowledge of Amadeus or other GDS tools.
  • Good understanding of fare rules, airline contracts, and visa processing.
  • Excellent communication and customer service skills.
  • Graduate + IATA Certification preferred.
  • Experience in a TMC or corporate travel environment is an added advantage.

Perks & Benefits:

  • Market-aligned salary + incentives
  • Medical, accidental, and term insurance
  • Paternity leave and a strong focus on work-life balance
  • Global career opportunities across 20+ countries
  • Access to exclusive travel discounts and perks
  • Recognized as a Great Place to Work for 4 years in a row
  • Regular employee engagement, rewards, and celebration nights
  • Vibrant, fun-loving culture with a focus on growth and inclusivity

About FCM (Flight Centre Travel Group):

With a presence in 97 countries, FCM is one of the world's largest and most trusted travel management companies. As part of the ASX-listed Flight Centre Travel Group, we combine local expertise with global reach to deliver unparalleled service, flexibility, and technology-driven solutions for business travel.

We value ownership, diversity, and bold thinking. At FCM, you don't just build a career—you create your Brightness of Future.

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